Senior Account Manager
- Thurrock, Essex
- Permanent
- Full-time
Location: Thurrock, Essex (Hybrid working available)
Salary: Competitive + Bonus + Excellent Benefits
Hours: Monday – Friday, 9:00am – 5:30pm
Job Type: Permanent, Full-Time
Industry: Logistics / E-commerce / International DeliveryThe Company
A leading international logistics provider, with a reputation for exceptional customer service and cutting-edge delivery solutions, is seeking a Senior Account Manager to join their growing team. Specialising in cross-border delivery for e-commerce and retail clients, this forward-thinking business is rapidly expanding and offers fantastic progression opportunities.The Role
As a Senior Account Manager, you’ll be responsible for managing and developing a portfolio of high-value clients. Your focus will be on maintaining strong relationships, delivering exceptional service, and identifying commercial opportunities for growth. You’ll work closely with internal departments including Customer Experience, Sales, Operations, and Technology to ensure a seamless and value-driven experience for your accounts.Key Responsibilities
Manage and nurture key accounts, ensuring long-term satisfaction and loyaltyIdentify growth opportunities within existing accounts and drive revenue through upselling and cross-sellingDeliver regular business reviews, performance updates, and strategic recommendations to clientsCollaborate cross-functionally to optimise service delivery and resolve client issues promptlyAnalyse client data and market trends to inform strategic planning and reportingSupport internal teams during peak trading periods and contribute to process improvementsMaintain a strong understanding of the competitive landscape to protect and grow client relationshipsAbout You
5+ years of account management experience in logistics, e-commerce, or a related sectorDemonstrated success in growing and retaining client accountsExcellent interpersonal and communication skills, with a customer-centric mindsetStrong commercial awareness and confidence in negotiationsA proactive and adaptable approach in a fast-paced environmentComfortable working with data and reporting tools to support client decisionsWhat’s on Offer
Competitive salary and performance-based bonusPrivate medical insurance5% employer pension contributionFree gym membershipOnsite perks: snacks, soft drinks, protein bars, and moreMonthly rewards (including £500 Employee of the Month bonus)Team social events and regular “pay day treats”Hybrid working model offering flexibility and autonomyReady to join a high-growth company where your contribution truly makes a difference?
Apply now and take your account management career to the next level.