Customer Experience Coordinator

Castle Employment

  • Malton, North Yorkshire
  • £13.00 per hour
  • Permanent
  • Full-time
  • 13 days ago
Are you confident speaking with people and capturing their feedback in a friendly, engaging way?This Customer Service role offers the chance to work with a leading, global business in their Customer Experience team on a client feedback project that takes place twice a year, helping them better understand and improve their client relationships.This is a temporary role for a 3-week period, requiring an immediate start. Based in Sherburn, between Scarborough and Malton, you will need to be able to drive and have your own transport.The Customer Experience Researcher role will involve:
  • Calling customers to complete a customer experience questionnaire (This is not cold calling)
  • Using a dialler to make calls, asking questions and typing up responses as you go
  • Updating and verifying contact details, including email and phone numbers
  • Speaking with both UK and international companies
  • Working across two easy-to-use systems to record and manage information
We're looking for people who are confident speaking with various people with a mature approach, the ability to follow a script while still sounding natural and engaging and are comfortable multi-tasking.This will be for 3 weeks in September, working Monday to Friday 9am-5pm earning £13 per hour.If you enjoy speaking to people and capturing their feedback in a professional yet personable way, this is a great opportunity to join a respected business and be part of a friendly, supportive team.

Castle Employment