Site Specialist on site - Holmes Chapel
- Manchester
- Permanent
- Part-time
- Self-management and motivation with a pre-established schedule and clear performance goals.
- Interaction with diverse customers, improving your cultural and professional experience.
- A variety of tasks that include physical work, administrative duties, and project management.
- Perform on-site program replenishments and disbursements, including receiving, put-away, stock rotation, cycle counts, and detailed replenishment.
- Conduct customer service activities such as order entry, expediting, customer service call resolution, return goods authorization, processing backorders, vendor and customer interaction, and problem resolution.
- Deliver direct shipment orders to end users and perform deliveries as needed.
- Follow well-defined procedures as outlined by Best Practices, SOPs, and work instructions, taking direction from Supervisors and Team Leads.
- Represent Thermo Fisher Scientific professionally and positively at all customer locations.
- Perform other duties as assigned by management.
- Proven experience in stock control and warehousing.
- Ability to work based on defined performance goals.
- Dedication to maintaining Thermo Fisher Scientific’s Four-I Values: Integrity, Intensity, Innovation, and Involvement.
- Strong desire to serve the customer with excellent interpersonal skills to interact with various levels of personnel at customer sites.
- Outstanding communication skills and a customer-focused attitude to deliver outstanding service.
- Proficiency in using a computer and intermediate skills in Microsoft Office.
- Flexibility to work beyond normal business hours and perform overtime as required.
- Work primarily at customer locations, including office environments, shipping/receiving docks, stock rooms, storage locations, and laboratory environments.
- Extensive walking may be required.
- Ability to use material handling equipment such as push carts and pallet jacks.
- Personal protective equipment may be required depending on the area of the building.
- Ability to lift, push, and pull 15kgs consistently; may be required to lift 20 kgs.