Application Support Team Leader (Engineering & Manufacturing)

Raytheon Technologies

  • Glenrothes, Fife
  • Permanent
  • Full-time
  • 2 days ago
Date Posted: 2025-06-23Country: United KingdomLocation: GBR02: Glenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PYPosition Role Type: UnspecifiedJob Title: Application Support Team Leader (Engineering & Manufacturing)Function: Digital Technology (DT)Location: Glenrothes, Livingston (Scotland), Harlow (Essex) or Broughton (Chester) with Hybrid working – a minimum of 2 days a week on site.SC Required: SC (UK eyes only)Raytheon UKAt Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.About the role:Raytheon UK is seeking a dynamic and experienced IT professional to lead a team of Application Support Engineers within our Digital Technology function. This role combines technical leadership with agile delivery responsibilities, acting as a Scrum Master within a Product Centre to ensure the successful delivery and continuous improvement of enterprise application services.You will be responsible for overseeing the full application lifecycle, ensuring operational excellence, and facilitating agile ceremonies to drive team performance and product value. This is a hands-on leadership role requiring strong technical acumen, people management skills, and a deep understanding of agile methodologies.Essential Skills and Experience
  • Strong understanding of ITIL practices and enterprise application ecosystems.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Demonstrated ability to lead teams in a fast-paced, agile environment.
  • Bachelor’s degree or higher in Computer Science, Information Technology or related field or equivalent work experience
  • Excellent attention to detail with a focus on continuous service improvement
  • Experience optimising system performance, security, storage utilisation, and planning ahead for necessary hardware or software upgrades to support the environment
  • Demonstrable evidence of effective problem solving skills in complex support incidents.
  • Good written and oral communication skills
  • Experience supporting a wide range of Commercial off-the-shelf (COTS) applications
  • Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments.
Desirable:
  • Proven experience in a technical leadership or team lead role within IT or application support.
  • Certified Scrum Master (CSM) or equivalent experience in agile delivery.
  • Experience with Jira, Confluence, Bitbucket, or similar agile tools.
  • Knowledge of virtualised server architecture and cloud platforms.
  • Experience in project delivery, business analysis, and user training.
  • Proficiency in scripting (e.g., PowerShell, Python), Active Directory, and SCCM.
  • Working understanding of relational database technologies.
ResponsibilitiesTeam Leadership & Agile Delivery
  • Lead and mentor a team of Application Support Engineers, fostering a culture of collaboration, accountability, and continuous improvement.
  • Act as Scrum Master for the Product Centre, facilitating daily stand-ups, sprint planning, retrospectives, and reviews.
  • Remove impediments and shield the team from external distractions to ensure sprint goals are met.
  • Collaborate with Product Owners and stakeholders to refine and prioritise the product backlog.
  • Promote agile best practices and coach team members on agile principles and frameworks.
Technical & Operational Oversight
  • Oversee the support, maintenance, and optimisation of enterprise applications.
  • Ensure compliance with ITIL best practices, including incident, problem, and change management.
  • Lead troubleshooting efforts and coordinate with vendors to resolve service issues.
  • Manage SLAs, system documentation, and preventative maintenance schedules.
  • Drive automation and efficiency improvements across the application landscape.
Strategic & Cross-Functional Collaboration
  • Work closely with DT leadership, business stakeholders, and other technical teams to align application support with business goals.
  • Support the integration of new applications and technologies into the enterprise environment.
  • Contribute to roadmap planning, risk management, and business continuity strategies.
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Raytheon Technologies