Customer Service Operations Support
- Tamworth, Staffordshire
- £26,000-27,000 per year
- Permanent
- Full-time
- Personable and professional, with a strong focus on efficiency and accuracy. You should demonstrate initiative, adaptability, and the ability to prioritise effectively.
- A keen eye for detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.
- Able to collaborate effectively in a team while also managing your own workload and time efficiently.
- A proactive approach to resolving challenges and exceeding customer expectations.
- Able to work under pressure and adapt easily to change.
- Knowledge of Word, Outlook and Excel is required.
- Previous experience of customer service/administration would be preferred.
- Salary: £26, 000 - £27, 000
- Working Hours: Monday - Friday 9.00am - 5.00pm
- Location: Tamworth (on site)
- Duration: Permanent
- Providing comprehensive administrative support and coordinating with multiple departments to ensure smooth operations.
- Preparing, analysing, and presenting reports, identifying trends, addressing issues proactively, and compiling statistical data for management meetings.
- Monitoring stock levels, back orders, and works orders, while providing regular updates to relevant teams.
- Coordinating and scheduling deliveries with key customers to meet deadlines and service expectations.
- Liaising with warehouse teams to investigate delivery incidents, identify root causes, analyse trends, and report findings to senior management.
- Organising goods collections with external carriers, monitoring carrier performance, and producing data-driven reports to support process improvements.
- Processing replacement and internal orders through business systems and managing order amendments or upgrades to ensure error-free dispatch.
- Preparing and finalising courier and customs documentation for cross-border deliveries and returns.
- Managing daily delivery reports, liaising with carriers and internal teams to resolve issues, handling claims, and verifying carrier invoices for accuracy.
- Tracking deliveries, obtaining Proof of Delivery (POD) documentation, and overseeing claims for failed or delayed shipments.
- Analysing carrier performance data to identify recurring delivery issues such as address discrepancies, logistic failures, or external delays.
- Coordinating marketing and sample orders, as well as internal stock requests across affiliated teams.
- Overseeing shared inboxes, allocating email enquiries, and ensuring timely responses.
- Supporting compliance processes, including maintaining HS Code information, managing trade declarations, and ensuring regulatory accuracy for seamless deliveries.
- Collaborating across customer service, quality, and warehouse teams to troubleshoot and resolve operational challenges with minimal customer disruption.
- Scanning, verifying, and archiving documents in line with company procedures.
- Providing support for key accounts to maintain service standards.
- Managing office resources, including stationery inventory, reception cover, switchboard overflow, and handling incoming mail and visitors.
- Performing additional administrative tasks as required to support business operations and customer service delivery.
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking