Delivery Operations Manager

Grafton Group

  • Birmingham
  • £40,000-45,000 per year
  • Permanent
  • Full-time
  • 1 month ago
What You'll Be DoingOperational Oversight
  • Manage multi-site transport operations to ensure OTIF (On Time, In Full) delivery using the delivery management system
  • Monitor vehicle availability, utilisation, and VOR status
  • Conduct post-delivery analysis and support store teams in performance improvement
  • Ensure full compliance with transport legislation, health & safety, environmental, and quality standards
  • Lead operating centre audits and maintain compliance standards
Resource & Performance Management
  • Plan and allocate transport resources to meet service, cost, and performance targets
  • Implement and enhance transport systems and processes using best practice and continuous improvement
  • Monitor KPIs including damage, tachograph offences, and PMIs
  • Control maintenance budgets and review monthly repair costs
  • Produce annual transport and capex budgets
  • Manage vehicle data and lead fleet optimisation project.
People & Stakeholder Engagement
  • Provide guidance and support to store delivery teams to uphold service excellence
  • Train, coach, and review performance of store transport staff
  • Build strong relationships with internal and external stakeholders
  • Resolve transport issues, risks, and complaints, escalating where necessary
  • Stay informed on transport trends and regulations, recommending improvements
Rewards & BenefitsAt Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:Work-Life Balance & Extras
  • Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
  • Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
  • Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
  • Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
  • Free Breakfast - Start your day right with access to our in-store and office pantries.
  • Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
  • Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!
Financial Benefits
  • Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
  • EarlyPay - Access your earned wages before payday when you need them.
  • Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
  • ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
  • Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
Health & Wellbeing
  • Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations
  • with a GP.
  • Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
  • Life Assurance - Protection for your loved ones should the unexpected happen.
  • Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
  • Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier
About UsLooking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.

Grafton Group