Registered Nurse - Case Manager (day shifts)

Healix

  • Esher, Surrey
  • £42,000 per year
  • Permanent
  • Full-time
  • 15 days ago
Registered Nurse - Case Manager (day shifts)We are recruiting a Medical Case Manager to join our Healix - Government (HMG) Contracts team based in Esher.Healix has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision.As a result we have an impressive list of clients - ranging from governments, broadcasters, NGOs to international corporations, major insurers and more.We offer a welcoming, friendly and supportive working environment. At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential.Reporting to the Operations Manager, the Medical Case Managers, along with the Assistance Coordinators, remotely coordinate medical requirements and care plans for individuals and their dependants posted overseas, ensuring we provide care to the highest standard, within NHS guidelines.We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch to discuss the further.Hours:4 days per weekMonday to Sunday8am to 6pm or 12noon to 10pmAbout the roleThe role is diverse and may cover:
  • Pre-posting screening assessments.
  • Travel vaccination requirements.
  • Medical advice, which may require liaising with one of our in-house GPs.
  • Medical advice on current/on-going and specific treatment plans.
  • Case Management from initial consultation to discharge.
  • Care plans for pre-existing conditions, taking into account local facilities, nature of case and cost of care.
  • Organisation of repatriation or evacuation, including patient care and travel/accommodation for dependants.
  • Support through the management of repatriation requirements, whilst considering any limitations of travel for sick/injured individuals.
  • Assess each case taking into account; medical need; local facilities; time remaining at post, age of patient, and cost of care along with Health and Welfare/NHS guidelines.
  • Review of all medical reports received to ensure recommendations are access and a management care plan put in place, aligned with NHS guidelines.
  • Arranging medical referrals, appointments and reviews, as necessary.
KEY ACTIVITIES AND RESPONSIBILITIES
  • Demonstrate knowledge, skill and competency in the assessment and management of individual cases.
  • Upload all new cases onto the CMS and formulate a plan of management.
  • Monitor on-going cases prioritising according to: medical need, local facilities, age of patient and re-assesses at appropriate intervals.
  • Liaise with the medical team, and assist with, obtaining medical reports where possible, providing translation services if necessary.
  • Act promptly when critical issues are identified, ensuring such cases are escalated to the duty Operations Manager as appropriate.
  • To always be aware of the need to control costs and to ensure that any action taken is done so within the guidelines set and NHS guidelines.
  • Act with autonomy within Healix guidelines, recognising own limitations, seeking advice and assistance where necessary
The Medical Case Manager will be required to work 4 shifts per week, worked between Monday and Sunday, between 8am and 6pm, 10.30am to 8.30pm or 12noon and 10pm. The service Healix international provides is 24 hours, 7 days per week. Between the hours of 10pm and 8am the service is provided by the Healix office in New Zealand.The role is office based. Job holders are not required to travel routinely, however there may be an occasional requirement to travel in order to attend external meetings or training updates.REQUIRED SKILLS AND EXPERIENCEMedical Case Managers (RGNs) are required to hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.We require basic IT skills along with excellent written and verbal communication skills the ability to work within a team environment as well as directly with clients, and be able to work independently in order to plan and manage their caseload.Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.CommunicationAct in a professional, polite and courteous manner towards others at all timesMaintain an accurate record of all communicationsEnsure written communication is legible, relevant, objective and accurateAct in a collaborative manner, yet demonstrate clear decision making skills in consultation with other members of the teamTraining/InductionAll newly appointed Medical Case Managers go through a comprehensive induction training programme to ensure they are fully training and able to provide the level of service required and expected by our clients. Training includes; our in-house case management system (CMS), levels of cover, authorisation for treatment, costing and planning care plans and repatriation or evacuation procedures.About the companyAll around the world, Healix safeguards people's health and wellbeing.Required Criteria
  • Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
  • We require basic IT skills along with excellent written and verbal communication skills
  • Ability to work within a team environment as well as directly with clients
  • Be able to work independently in order to plan and manage their caseload.
Desired Criteria
  • Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.
Skills you'll need
  • Nursing Qualification

Healix