Reception Supervisor

Cameron House

  • Scotland
  • Permanent
  • Full-time
  • 21 days ago
RECEPTION SUPERVISORThough a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set in 400 acres of beautiful Scottish countryside, it's considered one of the country's finest 5-star luxury resorts. Home to a world-class spa with rooftop infinity pool, 18-hole championship golf course, five-star accommodation, impressive restaurants, a marina, and a choice of exhilarating and relaxing outdoor activities.For meetings and conferences, Cameron House provides a truly flexible choice of function spaces in a truly memorable setting, while our extensive corporate offering also includes a range of team-building and social activities.The romantic setting of Loch Lomond also makes Cameron House the perfect place for spectacular weddings. We can tailor bespoke wedding for guests, from intimate celebrations and larger events for up to 400 guests, or anything in between.Add all the above together, and we have something very special, all that's missing could be you.THE ROLEThe Reception Supervisor plays a pivotal role in supporting the Reception Manager by overseeing the daily operations of the reception team to ensure the delivery of exceptional guest service. This role combines hands-on leadership with operational oversight, ensuring smooth check-ins, check-outs, and guest interactions while maintaining professional standards and fostering a collaborative team environment. The Reception Supervisor acts as a key point of contact for both guests and team members, promoting excellence, consistency, and efficiency across all front desk activities.Team Leadership & Operations
  • Supervise and support the reception team to deliver warm, professional, and efficient guest service.
  • Lead daily briefings and handovers to ensure team alignment and operational awareness.
  • Assist with rota planning, shift coverage, and on-the-job coaching.
  • Monitor team performance, provide feedback, and support training and development initiatives.
  • Uphold SOPs and ensure consistent service standards across all shifts.
Guest Experience
  • Ensure guests receive a welcoming and memorable experience from arrival to departure.
  • Handle guest enquiries and feedback professionally, resolving issues promptly and escalating when necessary.
  • Oversee VIP arrivals, special occasions, and group check-ins, ensuring all details are executed flawlessly.
  • Promote resort offerings and assist guests with reservations, local information, and personalised services.
Administrative & System Management
  • Ensure accurate billing, payment collection, and resolution of queries.
  • Maintain and update operational reports, guest preferences, and in-house communications.
  • Use front office systems effectively, including Opera, HotSOS, Alliants, and Microsoft Office.
Compliance & Environment
  • Support health, safety, and licensing compliance across the reception area.
  • Maintain a clean, safe, and professional front desk environment.
  • Encourage sustainability practices and responsible resource use.
Collaboration & Support
  • Liaise with other departments to ensure seamless guest journeys and operational efficiency.
  • Act as a point of contact in the Reception Manager's absence.
  • Support night and concierge teams when required.
WHO WE ARE LOOKING FORWe recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.
  • People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
  • People who are naturally friendly - who genuinely care about our guests and the service they receive.
  • People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
  • People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
  • People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
  • HND or equivalent/or equivalent experience in hospitality/ business related field
  • Current or recent management experience in Reception/Front Office/Reservations within 100+ bedroom hotel or resort at 4/5* standard
  • Strong IT skills, proficient in use of Microsoft Word & Excel, with experience with Opera or similar property management systems beneficial.
  • Strong Interpersonal and communication skills both written and verbal
What's in it for you?At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:
  • Free meals when on duty, in our team cafes
  • Pension scheme
  • Refer-a-friend scheme
  • Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
  • Enhanced holidays, rising with long service
  • Free Leisure Club Membership, with friends and family discounts.
  • Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
  • On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
  • Supplier and local business discounts - from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers
  • Free parking
And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.

Cameron House