Customer Service - Scheduling Team Member

Adecco

  • Bury St Edmunds, Suffolk
  • £24,000 per year
  • Permanent
  • Full-time
  • 6 days ago
Customer Service Scheduling Administrator - Bury St Edmunds - £24,000We are currently recruiting for a Customer Service Scheduling Administrator on behalf of our client on the outskirts of Bury St Edmunds!Schedule: Monday-Friday (09:00am-17:30pm)Salary: £24,000Your role will include:
  • Communicating professionally and in a timely manner to schedule booking with customers and tenants.
  • Using internal systems to effectively manage engineer's diaries within geographical areas, ensuring that they are fully utilised wherever possible.
  • Communication with engineers by email, information related to specific jobs.
  • Escalating issues regarding the scheduling of bookings to managers, following the complaints procedure at all times.
  • Supporting the successful resolution of complaints and queries through communication with the customer, tenants and engineer(s).
  • Performing any other duties as may be reasonably requested by your line manager, such as general office tasks including generating letters, photocopying and filing.
You will need to:
  • Possess exceptional verbal and written communication skills.
  • Be polite but assertive to ensure work is scheduled to the requirements of our clients and to our benefit.
  • Be highly organised and accurate to ensure all tasks are completed successfully.
  • Be flexible to deal with shifting priorities.
  • Have excellent time management skills.
  • Be competent in the use of a range of software packages.
  • Have experience of and willingness to work to targets and KPIs.
If you are interested in this role, or know of someone that may be interested, please respond to this with a copy of an up to date CV for more information. Alternatively you can reach us on 01284732440!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco