SFM Mobilisation Manager

England
Contract
Full-time

23 days ago

Duties/ResponsibilitiesLocation: Hybrid, covering South of EnglandSalary: Competitive salary + Car AllowanceWorking Hours: 0830 to 1700Contract Type: Fixed Term Contract, 6 monthsBenefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.About EMCOR UK:At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.Job Purpose:

To effectively manage the Technology, Performance, People & SFM service streams within mobilisation and transition of new accounts in line with the established M&T Standard Operating Procedure and accredited project management principles
To perform role of the 'Critical friend' for HR, IT and Business Standards
To support the delivery of the IT service stream as and when required
To complete any supporting activity the Business Standards team require
To escalate any risks or issues proactively as per the Risk Management framework
To effectively implement the LfE process and work with the Head of Mobilisation to continuously improve the service
To successfully manage and complete effective account recoveries and various change initiatives as and when required
To support EMCOR UK's Business Development Team in selling EMCOR UK's Mobilisation and Transition product to new and existing clients
To be an effective member of EMCOR UK's Mobilisation and Transition Team You may also be required to perform the role of EUK Product/Service owner if requested by the product team
To support the design, implementation and management of an effective TUPE process (including a cultural change programme) in collaboration with HR
To support the design, implementation and management an effective TUPE Be There for Life process in collaboration with WSA which will involve measuring the no. of accidents, incidents and Near misses within the first 6 months of the contract start
To design, implement and manage the TUPE competency assessment and training process

What you'll do:

To effectively establish and manage EMCOR's relationship with your client counterpart throughout M&T as per the agreed terms of reference document
To review and understand the commercial obligations for contractual service delivery.
To maintain the People, Performance, Technology and Soft Services mobilisation programme pack, which reflects the contract scope and agreed processes.
To design and implement all processes for the account in partnership with all service streams
To design the technical specifications for the SFM subcontractors in partnership with the procurement lead
To assume the role of another SME as and when required
To complete 100% of allocated stream activities within the M&T programme
Prepare and manage service stream related risk register during mobilisation phase and hand these to Contract lead once steady state has been achieved.
Prepare regular internal status reports identifying current and potential risk and opportunity
To design and implement account recovery plans and change projects
To continually make suggestions for M&T SOP improvements
To support the Transformation SLT with the completion of any other reasonable requests
To work collaboratively with the other Transformation Teams to share best practice and proactively continuously improve the Transformation service.
To design, implement and manage the M&T reporting function for both internal and external audiences

HSW

To comply with EMCOR UK's SSOW and HSW Policies and procedures at all times
To use Intelex to report any near misses or accidents and ensure actions are closed out prior to deadline
To complete x12 SCAs per annum and complete wider activities to support the strategy of this team

To act as Superuser on all relevant IT packages and systems
To keep up to date with relevant IT systems and proactively utilise Office 365 and Smartsheet applications

Client

To establish a consistently positive working relationship with all clients and end users
To ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out
To ensure all applicable processes are designed to ensure operational excellence; with waste reduced and value add increased.

Commercial & Finance

To deliver your service in compliance with your allocated budget
To satisfy all contract deliverables
To ensure KPIs and SLAs are passed so that EMCOR UK does not incur financial penalties

Performance

To ensure compliance with all relevant end to end processes applicable to the role

To ensure processes are consistent reviewed to ensure operational excellence

Management

To complete any other reasonable request instructed by management
To be behave consistently inline with EMCOR UK's values
To be always organised and proactive, ensuring that workload is prioritised and completed in line with management instruction

Who you'll be:

Significant experience in TFM operations
Significant experience in FM Helpdesk and CAFM Management
Experience in operating FM IT solutions
IT Superuser in all Microsoft programmes/CAFMs
Knowledge of the current legislation and mandatory standards relating to safe working practices
Valid full driving licence

Desirable

Significant experience in managing Change/Business Improvement projects
Ideally Project Management accredited (ideally AMPQ)
Ideally Change Management accredited (ideally AMPG)
Ideally Six Sigma Accredited (Ideally Green Belt)
Demonstrable management and leadership training (ideally ILM accredited)
Experience in managing the FM TUPE process

Essential Personal Attributes:

Excellent organisational and interpersonal skills. .
The ability to communicate effectively, in both verbal and written forms
The ability to establish, implement and monitor high standards of excellence in areas of quality, safety and operational performance
Be resilient under pressure, with good decision-making skills.
Ability to lead and act with authority when required
Motivated self-starter with a proactive approach

The ability to gather information from all relevant sources
Ability to think and react to immediate problems and issues without losing sight of or compromising long term goals
The ability to make decisions and solve problems - analysing information and evaluating results to choose the best solution and solve problems
A good level of interpersonal and customer relationship skills
The ability to communicate with supervisors and peers, providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Willingness to train, update and improve themselves for the benefit of the contract

Benefits:

Industry leading maternity & paternity policies
Refer a friend scheme - worth £500 per referral
GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive learning & development opportunities, including opportunities for progression
Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
Bike To Work Scheme
Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
Dental scheme
Access to health assessments
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

At EMCOR UK, we embrace and celebrate diversity in all its forms.We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.Join us in building a better world at work.Person SpecificationBenefitsNot Specified

EMCOR

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