Income Recovery Officer

Bracknell Forest Council

  • Bracknell, Berkshire
  • £30,753-36,141 per year
  • Permanent
  • Full-time
  • 30 days ago
We have an exciting opportunity for an Income Recovery Officer to join us on a permanent, full-time basis.At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.About you…We are looking for someone with sound experience of working in a rent or housing service and dealing with finances, ideally in the social housing sector. You will have a good understanding of best practice in management of income recovery, debt counselling and debt collection. With excellent communication skills and the ability to work to deadlines, you will be able to manage your time and resources effectively.About the team…The Housing Management team is a small but busy team providing an extensive and responsive property management service to homeless clients placed into temporary accommodation procured by the council. Sitting within the Welfare and Housing service, the team support each other by working closely together to achieve the right results by using a holistic approach with clients who are homeless or at risk of homelessness.Key responsibilities...
  • To provide a high-quality income management service and be responsible for the arrears management and income collection of a specified caseload.
  • Maximising income through the effective collection of rent and service charge income, giving appropriate advice and guidance to residents in respect of rent, other tenancy charges and arrears.
  • Take a proactive approach to recover and prevent rent arrears through the management of individual rent arrears cases. Ensuring that tenants are notified of any arrears at the earliest opportunity, including setting of arrangements, issuing statements or recommending further steps such as court action in line with agreed procedures and targets.
  • Engage with residents in order to negotiate and sustain payment arrangements through a variety of communication methods. Contact will include home visits and working outside of core hours where necessary.
  • Assist tenants in maximising income and give advice or where appropriate, referrals on money management matters, empowering and signposting residents to find solutions and appropriate support.
Our benefits…
  • 25 days* annual leave increasing to 28 days* after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days*.
  • Hybrid working opportunities to support your wellbeing and work-life balance.
  • Local government pension scheme, with life insurance cover.
  • Electric vehicle salary sacrifice scheme (subject to eligibility).
  • Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
  • Career development through internal and external training opportunities.
  • Enhanced maternity, paternity, adoption and fostering leave.
  • Employee Assistance Programme (EAP) to support your health and wellbeing
  • Inclusive and social working environment with a variety of staff networks and a sports and social club.
*(pro rata for part time)or see the candidate pack.Our values...At Bracknell Forest Council define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.Reasonable adjustments...We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting . We will work with you to support you throughout the process.Interview date...Interviews will be held on 18th September 2025.Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.Want to ask us a question?For an informal discussion or to ask any questions about this role, please contact:Michelle Farrell : Housing Management Team Leader : 01344 351612Claire Dudley-Morgan : Housing Management Team Leader : 01344 351395Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.We can only accept applications from candidates currently residing in the UK.Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.No agencies please.Equal OpportunitiesBracknell Forest Council - Working for Equality. We welcome applications from all sections of the community.

Bracknell Forest Council