1st Line IT Helpdesk Engineer
- Bournemouth
- £25,000-27,000 per year
- Permanent
- Full-time
Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.Key Responsibilities:
- Acting as the primary point of contact for all IT support requests, responding promptly to enquiries received via telephone, email, and in-person.
- Logging all incidents and service requests accurately within the helpdesk ticketing system.
- Providing technical support for software, hardware, and network issues, escalating com-plex problems when necessary.
- Sharing responsibilities for administering and provisioning users across various systems, in-cluding Microsoft 365 (e.g., user accounts, mailboxes), and third-party applications like our CRM and phone systems.
- Provisioning and maintaining IT endpoints such as PCs, laptops, monitors, and peripherals.
- Supporting general office infrastructure, including desk wiring and network connectivity.
- Demonstrable experience in an IT helpdesk or support role.
- Strong understanding of Microsoft Windows operating systems (Windows 10/11).
- Familiarity with Microsoft Office 365 administration and common applications (Outlook, Word, Excel, Teams).
- Ability to troubleshoot common hardware and software issues.
- Strong communication skills, enabling you to convey technical information clearly to those without a technical background.
- Problem-solving comes naturally to you, and you thrive on finding solutions to challenges.
- Time management is one of your strengths, allowing you to handle multiple tasks efficiently.
- You have a passion for continuous learning and staying updated with new systems and technologies.
- Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
- Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
- Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
- Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success.
- Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
- Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work.
- Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
- Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
- Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
- Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
- Secure Your Future: Benefit from our pension scheme, death in service benefits, and more