General Manager
- Filton, Gloucestershire
- Permanent
- Full-time
- Deliver the group strategy in order to deliver commercial returns
- Drive and adhere to consistent brand standards and profit performance
- Drive quality and value that ensures amazing hospitality
- Create an engaged team through development opportunities, reward & recognition and a culture of team work
- Achieve excellent guest satisfaction scores, external audit and internal audit scores
- Communicate the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
- Build close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
- Participate in the recruitment and promotion of all employees
- Using the KPI’s, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers
- Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations.
- Will be expected to achieve a level of service through the constant monitoring of our established brand standards.
- Should be highly attentive to detail and be capable of delivering consistent standards.
- Should have a warm, personable nature and a can-do attitude.
- Must have experience in a similar environment with the knowledge and confidence to deliver.