Hospitality Team Leader
- London
- £14.00 per hour
- Permanent
- Full-time
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 35 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venue
- Annual celebration event
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
- To lead and support a team of Wait Staff during our events.
- To ensure the provision of food and service is consistent and in line with Searcys standards
- To meet and greet all customers and run through all info related to their meetings, such as timings, menus, dietary requirements
- To brief the waiting team on all aspects of the business and to oversee the running of the daily operations alongside management
- To assist on the development of the waiting team, making sure that they adhere to standards laid down by the management team and enforce these standards as required, especially on the areas of food and beverage service
- To ensure that all legislative and Government guidelines are adhered to, such as The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility
- To deal effectively and courteously with customer complaints, and refer all complaints to the line manager, if necessary
- Excellent product knowledge (food/beverage)
- Experience working as a Team Leader or a similar position with Hospitality/Events is preffered
- Lead by example, always acting in a professional manner
- Excellent communication skills
- Responds quickly to drive business through periods of low demand
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Strong presentation skills
- Excellent customer service skills