Business Supp Analyst II (SEQ)

  • London
  • Permanent
  • Full-time
  • Just now
Job Category: Customer SupportJob Description:Provide reliable, high quality support to our customers for the Whitespace Platform and other applications, accurately logging and tracking issues and communicating with customers. You will be working with customers via phone, web and email, and occasionally face-to-face. You may also be asked to add and update our growing knowledge baseLooking for opportunities to develop and improve the Support Team's processes and systems to help Whitespace scale rapidlyAssisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace teamUnderstand and diagnose data problems on the system, working with scripting languages and JSON dataAssisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environmentsResponsibilities:As a key member of our growing Support team, you'll:
  • Deliver high-quality, reliable support to our expanding customer base.
  • Guide users through technical issues across phone, web, email-and occasionally face-to-face.
  • Collaborate with analysts and developers to maintain and improve our test environments.
  • Drive service improvements and help automate processes for smoother customer experiences
Qualifications:
  • Dive into data problems using scripting languages and JSON.
  • Hands-on skills with Python and JavaScript for software support
  • A passion for problem-solving and exploring new technologies.
  • A collaborative spirit and natural drive to help colleagues and customers.
  • A keen interest in progressing your career in a dynamic support environment.
Bonus Points If You Have
  • Experience supporting insurance professionals.
  • A proactive mindset for identifying automation opportunities.
About Us:For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Businesses- provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision- supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences- offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient- provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.- provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance- delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement- offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.- provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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