System Manager
- St Leonards, East Sussex
- Permanent
- Full-time
- Act as the primary liaison between local operations and Group IT to define responsibilities, manage escalations, and align on governance practices.
- Manage the ERP-project, consulting with all APAC users of the system, report to the project Steer Co, identify assessment criteria and acting as the main point of contact with the Global ERP team
- Oversee and coordinate vendor relationships in line with global policies, ensuring service levels and compliance requirements are met.
- Product Owner for major business systems
- Lead the development and documentation of system governance frameworks, including workflows, access controls, data ownership, and change management processes.
- Ensure system data integrity and compliance with internal and external security policies and standards.
- Manage and support System Administrators responsible for hands-on system administration and user support.
- Maintain an accurate inventory of systems, license terms, usage, and associated risks or renewals.
- Collaborate with all Teams using the systems to ensure systems support business needs and are embedded effectively within team processes.
- Classify key data sets and assign ownership for stewardship, integrity monitoring, and compliance tracking.
- Coordinate system-related incident reviews, ensuring issues are documented, root causes identified, and communication to relevant stakeholders is clear and timely.
- Prepare regular reports on the performance of systems to share with stakeholders
- Develop and maintain clear escalation processes for system-related issues, and ensure teams understand and consistently follow these protocols.
- Schedule regular system maintenance and updates in alignment with vendors and IT, ensuring that any planned downtime is communicated clearly to all affected stakeholders with minimal disruption to operations.
- Ensure the Systems team is both operationally engaged and strategically aligned, contributing directly through system-related tasks (e.g. site setups, user setups, data checks), while also overseeing and supporting other departments in their system use.
- Drive continuous improvement by identifying opportunities to streamline processes, eliminate inefficiencies, and enhance the value delivered by each system across the business.
- Implement group wide principles, policies and Governance requirements, ensuring consistent application of Corporate IT standards and governance across operations
- Set strategic direction for Systems within the business
- Manage common assets for TOMRA Collection, operate and maintain shared IT systems and services
- Design and maintain the Enterprise IT architecture, ensuring scalability, integration and alignment with strategic goals
- Perform lifecycle management of IT solutions
- Implement IT solutions, deploy IT systems that support business operations, ensuring alignment with business needs
- Min 4 years in a systems coordination, IT operations, or digital governance role, ideally within a multi-stakeholder or matrixed organisation.
- Qualification in information systems, Business Systems, Computer Science, or a related field - or equivalent work experience.
- Demonstrated experience in systems governance, IT coordination, or digital operations.
- Certifications or training in PowerBI, Salesforce, Jira, Monday.com and/or other similar systems.
- Experience working within or alongside a global IT function, especially in environments where responsibilities are split between local and central teams.
- Proven track record of implementing or refining system governance, access control, and data integrity processes.