Battersea Genesis Brand Ambassador
- Battersea, South West London
- Permanent
- Full-time
- Launched eight new models - with a focus on our electric 3 model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
- Identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other)
- Look after our studio guests from presentation, demonstration to order
- Record all details and information on our CXP system
- Keep up to date with the specification/ additions to our Genesis car range through our internal training system Campus.
- Support of the team in the organisation of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
- If necessary, you take over customer recalls and notifications
- Provide professional, courteous service to customers in studio
- You ensure cleanliness and order in the daily operation in the studio
- A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
- Driving license class B
- Outstanding communication skills
- Multitasking ability
- Excellent communication skills
- Ability to deliver a best-in-class customer service
- Private Medical Insurance
- Competitive Salary
- Private Medical Insurance
- 25 Days Holidays with option to buy/sell
- Group Income Protection
- Pension 6% Matched
- Great Flexible Benefits including Dental, access to ECS Car Scheme
- Access to Hyundai Sponsored events
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