Housing Team Leader (Tenancy)

Venn Group

  • Woking, Surrey
  • £46,569 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Housing Team Leader (Income) Opportunity^This Role Does Not Offer Sponsorship^A well-respected Local Authority is actively seeking a committed and motivated Housing Team Leader to be responsible for providing a comprehensive housing service across the Resident Services area.Duration: PermanentSalary: £39,718 - £46,569 (depending on experience)Hours: 37.5 hours per weekKey duties:
  • Lead and manage the Housing Management Team, including four Income Officers, delivering a proactive income collection service focused on early intervention and tenancy sustainment
  • Support, coach, and develop team members, ensuring they have the skills and confidence to handle complex and challenging cases, with regular performance reviews and tailored development plans
  • Take the lead on complex income management cases, providing expert guidance and support to the team on exceptional or high-risk matters
  • Ensure the effective delivery of the income collection service across all tenures, maintaining compliance with regulatory standards for social housing and the Housing Ombudsman’s requirements
  • Provide timely and accurate responses to enquiries from MPs, Councillors, and other key stakeholders, ensuring a professional and solution-focused service
The successful candidate should have:
  • Basic DBS
  • Demonstrable knowledge and experience of working in a housing organisation
  • Experience of working with tenants, leaseholders and external agencies.
To apply for this excellent opportunity please email your updated CV to mkilroy@venngroup.com

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