Service Administrator

• Service contract renewals for Software Support Agreements (plus SSAs for Ireland).
• Updating the SSA tracker.
• Sourcing quotes for third-party agreements, software support and subscriptions.
• Analysing and producing management reports.
• Produce and monitor monthly service audit information.
• Analysing aged debt for the Service department, whilst working with Coordinators and the Accounts team in order to provide solutions for resolution.
• Weekly service stock checks with the Stores department.
• Providing support with invoicing maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly.
• Updating the invoicing schedule on AM.
• Schedule and maintain records for Service Engineer training.
• Reporting invoice figures.
• Producing monthly invoicing analysis.
• Support for monthly maintenance forecasting for the UK, Ireland & The Netherlands.
• Creating “Won and lost” reports for the UK, Ireland & The Netherlands.
• Support the Service Supervisor as required, particularly during busy periods, holidays and sick leave cover.
• Resolving invoice queries and raising credit notes.
• Checking the input of the Service invoices onto Greentree and circulating to the team for corrections.
• Approving supplier invoices.
• Providing performance data for the Service Department.
• Assisting the Service Coordinator Team with general queries.
• Raising Purchase Orders, dispatching equipment to suppliers for calibration and maintaining the calibration records.
• Supporting SAP project development and preparation for transferring services to the system.
• Acting as a point of contact for the Accounts Department for all service finance related queries.
• Completion of client presentations (weekly/ monthly) and presenting as required.

• Proven experience as a Service Administrator or in a similar administrative role.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Experience using service management software is preferred.
• Ability to work independently as well as collaborate within a team environment.
• A customer-focused mindset with a commitment to delivering high-quality service.

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
• 25 days annual leave + local bank holidays
• Company pension scheme
• 2 private health insurances
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance from day 1 (4x salary)

Evolution Security