eCommerce Search & Discovery Assistant

Leicester
Permanent
Full-time

7 days ago

Job Category: MarketingJob Description:The eCommerce Total Platform team is on the lookout for an eCommerce Search & Discovery Assistant to join and be at the forefront of our partner brands growth. Based at Head Office in Leicestershire, offering a competitive salary alongside great benefits!At NEXT, not only are we one of the UK's largest fashion retailers, but we're also one of the largest listed companies, full-stop. Selling our products and thousands of world-famous brands, both in-store and online UK and Internationally. What's more, we're growing. Fast. And it's the kind of growth and investment that is exciting for everyone in our business.Total Platform at NEXT is an exciting new business-to-business online service that offers brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management. We let brands focus on their product and creative, and we drive their new online business forward including innovations, sales, operations and technology developments.About the Role:As an eCommerce Search & Discovery Assistant, you will take the lead on all things search and discovery, playing a key role in driving online performance and supporting your Business Manager on trading priorities. Partnering with our Total Platform teams and collaborating across the matrix, you'll shape innovative strategies, unlock efficiencies and share your expertise to elevate team performance. With your deep understanding of search, navigation, sort order, attribution, and SEO, you'll turn insights into action - analysing user behaviour, spotting growth opportunities and delivering weekly performance updates that power results. You'll constantly test, learn and optimise the customer journey, while keeping a sharp eye on the competition to push boundaries and set new standards in search and discovery.What else is involved?

Be a key member of both the Total Platform and Search & Discovery teams, leading projects, sharing ideas, and deputising where needed.
Track key KPIs including conversion, traffic, search terms, and sales; deliver weekly trading updates and insights.
Own PLP funnel metrics (search, navigation, offsite entry), optimising SEO and paid traffic performance.
Monitor and optimise PLP sort orders to maximise sales and profitability, leading A/B tests and sharing results.
Own site navigation and search box performance, ensuring they are seasonally relevant and drive conversion.
Ensure accurate product attribution, filters, and synonyms to enhance search relevance and minimise customer issues.
Ensure PLP imagery and branding support strong visual merchandising and drive sales.
Analyse search and user behaviour to identify trends, optimise the funnel, and inform decision-making.
Build strong relationships with your Total Platform partner and Bloomreach; act as the go-to expert for search and discovery.
Work with SEO teams to drive on-site improvements and enhance Google rankings.
Deliver weekly trade updates and react quickly to customer behaviour to seize in-week opportunities.
Identify and fix onsite issues; champion test-and-learn approaches to improve the customer journey and boost conversion.
Drive personalised experiences through tailored sort orders, navigation, and targeted content to increase relevance and sales.
Lead ideation and solution delivery to enhance search and discovery for your platform partner.
Monitor competitor activity and suggest initiatives to keep the site competitive.
Quickly identify and resolve search-related issues to protect the customer experience.
Stay updated on Bloomreach capabilities and data tools to continuously drive sales and efficiency.
Embrace change, respond to evolving eCommerce trends, and support team agility with a can-do attitude.

About You:So if you've got experience working within an eCommerce Trading environment, are analytical and comfortable with large volumes of data, have strong communication skills with a driven & forward thinking attitude, and ready to challenge the status-quo - this is the role for you!About Us: You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!About the Team:

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Company performance based bonus
Sharesave scheme
On-site Nursery available; OFSTED outstanding in all areas
10% off most partner brands & up to 15% off Branded Beauty
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
Restaurants with great food at amazing prices
Access a digital GP and other free health and wellbeing services
Free on-site parking
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other
Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

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