Receptionist

NHS

  • Shoreham-by-Sea, West Sussex
  • £24,937-26,598 per year
  • Contract
  • Part-time
  • 5 days ago
We are looking for a receptionist to join our friendly and busy Ophthalmology department.You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.The ideal candidate will be organised, efficient and have excellent and strong communication skills and will be able to work well within a team.Main duties of the jobTo be the first point of contact for our patients arriving for appointments or for surgery.Booking emergency appointmentsProcessing emergency referralsScanning documentsProcessing emailsAnswering the telephoneCaching up clinics dailyAbout usAt UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.We look forward to receiving your application and the start of your journey with UHSussex.Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year Per Annum pro rataContractFixed termDuration12 monthsWorking patternPart-timeReference number279-7266718-AUG25-AJob locationsSouthlands HospitalUpper Shoreham RoadShoreham By Sea, West SussexBN43 6TQJob descriptionJob responsibilitiesTo be the first point of contact for our patients arriving for appointments or for surgery.Booking emergency appointmentsProcessing emergency referralsScanning documentsProcessing emailsAnswering the telephoneCaching up clinics daily Job descriptionJob responsibilitiesTo be the first point of contact for our patients arriving for appointments or for surgery.Booking emergency appointmentsProcessing emergency referralsScanning documentsProcessing emailsAnswering the telephoneCaching up clinics dailyPerson SpecificationExperienceEssential
  • Reception/Customer Service experience
  • GCSE or equivalent in English & Maths
  • Excellent communication skills
  • Able to prioritise own workload and to work to tight deadlines.
  • Ability to work under pressure in a busy clinic reception environment
Desirable
  • NHS administration experience
Equality, Diversity, and InclusionEssential
  • Evidence of having championed diversity in previous roles
  • Evidence of having undertaken own development to improve understanding of equalities issues
Person SpecificationExperienceEssential
  • Reception/Customer Service experience
  • GCSE or equivalent in English & Maths
  • Excellent communication skills
  • Able to prioritise own workload and to work to tight deadlines.
  • Ability to work under pressure in a busy clinic reception environment
Desirable
  • NHS administration experience
Equality, Diversity, and InclusionEssential
  • Evidence of having championed diversity in previous roles
  • Evidence of having undertaken own development to improve understanding of equalities issues

NHS