Allocations and Lettings Officer (FTC: Dartford, Kent)

Adecco

  • Dartford, Kent
  • £37,205-39,534 per year
  • Contract
  • Full-time
  • 14 days ago
An exciting opportunity has emerged for two Allocations and Lettings Officers to join the housing department at one of Adecco's key public sector clients on initial fixed term contract positions for six months (with every possibility of an extension should the assignment go well), paying nearly £40k per annum.Based in Dartford in Kent for 2-3 days each week and reporting into the Head of Allocations, these posts are car driving positions so applicants must all have access to their own vehicle. The successful candidate will be working full time (35 hours each week, Monday to Friday), and working as part of a team to deliver a smooth and efficient customer experience for new and existing customers moving in and out of our clients' homes.Key elements of this role include:
  • Delivering lettings tasks and processes in line with policy and regulation, to achieve great customer experience, meet performance targets and to enable a smooth key to key process.
  • Liaising with internal and external customers, providing a responsive and helpful lettings service, giving guidance and advice, and sign posting where appropriate.
  • Creating and managing adverts for empty homes, providing accurate detail for potential applicants / customers to make informed choices.
  • Coordinating and managing the application process for new and current customers, ensuring customers are informed on what to expect and kept updated throughout their journey to signing up.
  • Processing shortlists and work with partners, including Local Authorities (LA) and rehousing agencies, to let homes efficiently, and sensitively where required, and ensure partner requirements are met, e.g. LA nominations agreements and updating shortlisting outcomes.
  • Assessing applications for housing in line with policy, to ensure homes are appropriately let, and informed risk-based decisions are taken to support tenancy sustainment.
  • Liaising with both statutory and non-statutory agencies as part of the information gathering process, in line with data protection policies.
  • Coordinating water management compliance and work closely with colleagues to ensure all property and building safety compliance checks / certification is available and in place pre-letting, minimising wait times and disruption for customers.
  • Taking ownership of lettings related documentation, including tenancy agreements and sign-up/welcome packs, ensuring legal documents and rent related information are accurate.
  • Coordinating and/or conducting viewings and sign-up/welcome visit appointments, ensuring information is shared with customers and colleagues ahead of appointments, and keeping customer wait times to a minimum.
  • Creating, updating, and managing customer records, ensuring accurate information and documents are held and transferred within the appropriate housing management systems as required, and in line with data protection policy and regulation.
  • Working collaboratively with colleagues and external partners to support the prompt turnaround of empty homes and handover of new build developments.
  • Supporting with post-sign-up queries relating to the lettings or empty homes process.
  • Keeping accurate and up to date records of all actions taken throughout the lettings process, including clear notes of communication with customers.
Previous experience of lettings processes, ideally in a social housing environment, with experience of working with choice-based lettings, nominations from Local Authorities and rehousing options would be ideal from our client's perspective. In addition, solid understanding of Landlord and Tenant legislation as well as experience of using a housing management system (preferably CRM/Dynamics 365), would be highly desirable.Only applicants who are immediately available or on short notice (1-2 weeks) need apply, as our client is looking to fill these roles as soon as possible with interviews taking place in w/c Tuesday 26th August 2025.

Adecco