Product Manager

Birmingham
Permanent
Full-time

13 days ago

Here at Mitchells & Butlers, we own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery, alongside our Mediterranean Brands Ego & Pesto. We are Mitchells & Butlers, and we set the industry standard within hospitality.As we continue our digital transformation journey through innovative and fast-moving initiatives, we have a unique opportunity for an experienced and passionate Product Manager to join us on a 12 month fixed term basis.In your role as Product Manager, you will own the vision and strategy for one specified Digital value stream, Lead the definition of a feature roadmap that facilitates the achievement of the specified value stream goals, alongside owning a development and dependency plan to deliver the roadmap in collaboration with key partners (e.g., technology, marketing, data, legal, and product).We're looking for someone with a passion to be creative and innovative and with the ability to take others on the journey with you. You'll be a self-motivated, commercially astute and have the vision to add real value to our business and guest experience.In this mobile role, you will be based at our Head Office in Birmingham City Centre for 1-2 days across the week.You will be well rewarded: -

Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.
Company Car or Car Allowance
Flexible working – to fit around the other important things in life

On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts, an online wellbeing hub; and we even give you free shares!The Opportunity – Product Manager

Own the vision and strategy for one specified Digital value stream
Lead the definition of a feature roadmap that facilitates the achievement of the specified value stream goals
Own a development and dependency plan to deliver the roadmap in collaboration with key partners (e.g., technology, marketing, data, legal, and product).
Own the success of the roadmap and measurement of key KPIs e.g. sales and profit, conversion, engagement, spend. Identify trends in the market which can feed into the value stream and uplift commercial success
Lead in the engagement of relevant third party integration and SaaS providers, including relationship building, documentation and solution exchange, contracts / legals, planning and delivery.
Become a SME and build a strong working relationship with business, operational and sales leads for food delivery and third party booking integrations, as well as new integrations identified.
Play a leading role in identifying new partners, and supporting in intro sessions as well and discovery of partner capabilities.
Lead stakeholder sessions and create business discovery documents that outline the goals, KPIs, epics to achieve each feature. Engage with the UX agency to formulate guest journeys and wireframes that visualize the feature.
Work with business change to validate hypothesis with brands, identify pain points, and take a pro-active role in setting up and executing a successful pilot.
Work with the reporting analyst and associated data reporting teams to ensure data, reports and dashboards are available for feature success tracking.
Management of sprint team in place to deliver on the development plans.
Participating in regular scrum ceremonies (acting as the business driver behind initiatives and ensuring delivery milestones are agreed and on track)
Supporting with blockers, risks and issues
Tracking progress of sprint team against milestone plans
Working closely with senior product managers to collaborate on digital strategy, vision and digital team organisation
Supporting senior product managers with internal and external legal teams, sourcing information for contract discussions, work order definitions, and ensuring compliance with regulations such as GDPR.
Working with Brand and Central marketing teams to optimise M&B’s customer lifecycle marketing strategy (targeting increases in conversion, engagement, retention, LTV, and improvements in SEO and UI design) across existing and new channels.

What you’ll need to bring to the Product Manager role:-

Experience working with multiple third party solution providers, integrations partners, and leading integration projects as well as improvements
Ability to define functional design and ask relevant questions of technical resource
An appreciation of technical design including APIs, endpoints, schemas, and solution design
An ability to work closely with technical architects and developers, focused mainly on bringing backend integrations together
Track record of having managed digital transformation within a retail / e-commerce environment (multi-brand experience preferred) and experience of working within a cross-functional / collaborative environment
Experience of working as a product owner / product manager (an understanding of agile development principles and methodologies). Deep experience in writing detailed epics and stories, including more backend focused stories.
Experience leading and developing a cross functional team
Strong stakeholder management & presentation skills
Highly analytical, detail focused - with experience of test and learn methodologies..
Some understanding of GDPR and data management
Understanding of core UX/UI principles and good customer journey design
An appreciation of advancing technologies such as Data Lake, ChatGPT/CoPilot, and Campaign Management / Recommendation Engine Tooling
Some knowledge of AI & Machine Learning Principals and how these can be used within an ecommerce environment i.e., in journey messaging capabilities, Personalisation, and Next Best Actions
Tooling experience with Office 365 suite, AHA, JIRA, Azure Dev Ops, Dynatrace, GA4 and Figma

Qualifications:

A relevant digital, management or technical degree
Product Manager accreditation (preferred)

What makes Mitchells & Butlers a great place to work?To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.Closing Date: 11.59pm on Friday 5th September 2025About Company: Your skills could be invaluable in one of our many Corporate Jobs, supporting our c1600 so pubs & restaurants.You can do this in all kinds of ways, whether you're a Finance Manager setting up budgets or a Marketing Manager planning a promotional campaign.

Mitchells & Butlers

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