Service Delivery Coordinator

Node4

  • United Kingdom
  • Permanent
  • Full-time
  • 9 hours ago
Become a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.About the roleAs a Service Delivery Coordinator you will be responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will support a team of Service Delivery Managers with administration related duties and will manage a number of Tier 4 customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver 'Exceptional Service as a Standard'.This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery related issues for your aligned accounts and customers, as well as supporting the Service Delivery Management team with administrative duties as required.Responsibilities
  • Consistently demonstrate and champion ESaaS & L4 behaviours - acting as a role model & ambassador for Node4
  • Develop good working relationships across all departments.
  • Drive opportunities to add further value to the customer, team & wider business.
  • Seek feedback & regularly reflect on own performance.
  • Ensure knowledge share & best practice are common practice.
  • Challenge the status quo, acting as a positive role for innovation.
  • Ensure correct procedures and processes are followed.
  • Take personal responsibility for and actively engage in product, systems and skills training and development.
  • Deliver a high level of service and care to Node4 Managed Service Clients.
What can we offer you?
  • Hybrid Working
  • Private Medical Insurance or Company Paid Health Cash Plan
  • Employee Assistance Program
  • 25 days holidays plus your birthday off
  • Option to purchase additional holiday (up to 5 days)
  • Company Pension Scheme
  • Life Assurance x 4
  • A diverse workforce
  • Employee investment with Node4 training Academy
  • Family savings and shopping discounts through the Node4 benefits portal.
  • Discounted Gym Membership
  • Modern facilities with open and welcoming breakout areas
  • Company Social events
  • Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.TAKE A LOOK AT

Node4