Account Manager - Edinburgh
- Edinburgh
- Permanent
- Full-time
Our Local Partner Services Team in Edinburgh is looking for an Account Manager (AM) to build strong relationships with accommodation partners across Scotland, Northern Ireland & North East England. In this role, you will advise partners on business performance, market opportunities, and industry trends, while helping them make the most of Booking.com’s systems, tools, and products. By empowering partners to optimize their performance, you’ll directly contribute to creating outstanding experiences for Booking.com’s customers.As an Account Manager, you will manage your own portfolio of partners across a region in Scotland, Northern Ireland & North East England, which requires frequent business travel (typically around 50% & including overnight stays).Key Job Responsibilities and Duties:Partner communication: Build and maintain strong relationships with partners by communicating clearly, tailoring your style to the audience, and providing consultative guidance.Market management: Analyze local market trends and drivers, prioritize opportunities, and manage your portfolio of accounts to maximize business value.Needs analysis: Identify and understand partner needs, challenges, and opportunities to deliver tailored support and create measurable value.Solution development: Propose relevant Booking.com products, tools, and strategies to partners, positioning solutions in a compelling, mutually beneficial way.Driving outcomes: Lead conversations effectively to secure partner commitment and achieve positive results.Representation: Act as a trusted ambassador for Booking.com, consistently modeling our values in all interactions.Personal growth: Demonstrate self-awareness and emotional intelligence, using feedback and reflection to continually improve your impact with partners and achieve business goals.You should apply if you:Bring solid experience in account or partner management, ideally within e-commerce or the travel industryAre fluent in English, with strong communication skills in speaking and writingExcel at managing your time, setting priorities, and staying organised while handling multiple responsibilitiesTake a proactive approach, show ownership, and are comfortable working independentlyHave sharp analytical skills, attention to detail, and a data-driven mindsetEnjoy collaborating as part of a team, while remaining flexible, open to change, and self-motivatedApproach challenges with a positive, solutions-oriented attitudeHold a valid driver’s license and are available to travel up to 50% of the timeYou shouldn’t apply if you:Have limited experience managing a large portfolio of partners simultaneouslyPrimarily focus on acquiring new partners rather than developing and growing existing relationshipsFind ambiguity or evolving processes difficult to navigatePrefer a reactive approach rather than proactively driving outcomesHave an inflexible schedule that limits your ability to travel as required (around 50%)Benefits & Perks - Global Impact, Personal Relevance:Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:Performance related bonusPrivate health & dental careAnnual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leaveHybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet creditInclusion at Booking.com:Inclusion has been a core part of our company culture since day one. This starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.Application Process:Let’s go places together:After a review of your application, the process will consist of: a call with the recruitment, followed by 2 interviews with the hiring team.Interviews will be conducted in both EnglishThis role does not come with relocation assistance.Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.Please note: Our Recruitment team is based across different locations in EMEA - please ensure you submit your resume written in English.