Pensions Client Manager
- Hertfordshire
- Permanent
- Full-time
- Deliver services to large clients alongside Senior Trustee Executives
- Act as scheme secretary to a number of Trustee Board and Sub-Committee meetings.
- Facilitate communication between trustees, company contacts, and advisers
- Manage Trustee effectiveness reviews and coordinate training events
- Complete IDRP, complaint and discretion cases
- Manage margins on fixed fee and time-cost clients
- Attend and participate in new business presentations
- Identify, agree upon, and implement service improvements
- Build and maintain effective relationships with clients and contacts
- Coordinate and review communication strategies, plans, and materials
- Review work completed by Trustee Administrators and Assistant Executives
- Mentor, train, and develop colleagues to support their growth
- 5-10 years' technical pensions knowledge and experience
- Professional qualifications (e.g., APMI) desirable or actively pursuing
- Strong commercial acumen and ability to deliver added value
- Excellent relationship-building and communication skills
- Commitment to ensuring quality, accuracy, and meeting timescales
- Passion for delivering exceptional client service
- Competitive employer pension contribution and employee matching
- Generous holiday allowance of 26 days plus bank holidays
- Private Medical Insurance (PMI) after probationary period
- Supportive and collaborative work environment with a focus on well-being