Security Operations Manager

National Galleries Scotland

  • Edinburgh
  • £34,944-38,218 per year
  • Temporary
  • Full-time
  • 9 days ago
About the roleDo you have the skills to lead with confidence, support a large team, and ensure a safe and welcoming environment for all? Are you an exceptional people manager who knows how to motivate others and deliver high standards in safety, service, and teamwork? If so, this could be the perfect opportunity for you.We're looking for a proactive and experienced Security Operations Manager to join us. You'll play a vital role in maintaining the safety and security of our staff, visitors, and contractors. Working in alignment with our strategic objectives, high standards, and legal requirements, you will help deliver an exceptional visitor experience at our stunning galleries in the heart of Edinburgh. This role requires substantial, proven experience managing teams in a Visitor Attraction, Retail, or Security environment.You must be able to step in with confidence and be energised by the opportunity to motivate and inspire a team. You'll have excellent communication and organisational skills. You will manage six Security Supervisors who along with 55 Security Attendants provide 24-hour security cover for our galleries.You will have knowledge of Security systems, practices and confident to provide advice and guidance to colleagues and the wider management teams. It's a busy and varied role and gives the opportunity to work with some fantastic people both internally and externally.The difference you'll makeWorking across all our galleries you'll be responsible for the operational delivery of security for the Galleries, supporting the wider Security and Visitor Engagement team in the delivery an exceptional visitor experience, always looking for continuous improvement.You will be a visible and active leader able to anticipate Security needs and meet them through ensuring the team are highly motivated and confident in their roles.Reporting to the Head of Security your responsibilities will include the following:Leadership
- Leading, inspiring and developing the teams of Security Attendants in delivering exceptional standards of service.
- Ensuring the Security Supervisors are fully skilled and supported in their roles and in the wider performance management, individual coaching and skills development of their teams.
- Being a key point of contact for all departments involved in planning and delivering all activities and events, ensuring that the needs and expectations are fully considered and delivered
- In the event of an incident taking the lead as necessary in resolving security and safety risks. This will include providing regular advice and updates to key stakeholders and post incident recommendation of any mitigation.Resource Management
- Planning Security Team rotas in-line with relevant organisation activity, including the management of the Non-Rostered Days, ensuring that staffing levels are maintained.
- Liaising with key internal and external stakeholders on all aspects of operational planning.
- Ensuring all payroll, recharge, annual leave and associated processes are completed accurately and on time.
- Managing staffing levels and the recruitment of Security Attendants.Experience Management
- Ensuring feedback is actively collated from internal and external partners and that actions are agreed, prioritised and followed through.
- Delivering engagement and training initiatives across the team to improve the quality of the Security service.
- Seeking to improve through the continual evaluation and review of processes and interaction with colleagues.
- Working with the Head of Security to set standards across the security teams.Operations
- Acting as Duty Manager when required.Who we are looking forTo succeed in this role, you'll need the following range of knowledge, skills, and experience:- While an interest in art would be great it's not essential. However, you must have previous experience of successfully managing teams within a Visitor Attraction, Retail and/or Security organisation.
- With experience of managing performance, you'll be interested in people and possess outstanding people leadership and management skills
-A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills
- Ability to prioritise, co-ordinate and delegate tasks to meet your own and the team's workload and deadlines.
- Excellent communicator with outstanding interpersonal and written skills with the ability to stay calm under pressure.
- Experience of working with Security Systems and conflict resolution and understanding of relevant legislation.
- High degree of IT skills, proficient in MS Office.Please apply directly via our careers portal. Applications via email will not be accepted.The closing date for applications is 12 noon on Thursday, 04 September 2025.Museum Website:

National Galleries Scotland