Junior Technical Manager

• Assist the Technical Director, Head of Technical, and Technical Managers across product safety, quality, and ESG initiatives.
• Maintain exceptional customer service, delivering data-led insights and performance updates to M&S across complaints, shelf life, waste, intake assessments and more.
• Organise and participate in supplier/customer visits, follow-ups, and project delivery.
• Manage and update M&S technical platforms and specification libraries.

• Coordinate weekly quality summaries and KPI reporting, liaising with Product Management and TA teams.
• Support and help deliver internal upskilling sessions and masterclasses.
• Participate in agent and site audits, benchmarking and development of best practices across all packing and supplier sites.
• Lead the implementation of new M&S policies and standards across the supply base.

• Work closely with growers and suppliers to identify and implement varietal and packaging innovation.
• Help assess and strengthen supply chain resilience and continuity plans.
• Maintain and contribute to innovation trackers and development projects.

• Communicate clearly and regularly with Commercial, Compliance, and Packaging teams to align goals.
• Deliver both customer-facing and supplier-facing analysis and planning to ensure specification, compliance, and quality standards are met.
• Maintain effective technical documentation, reports, and KPIs.

• Must have proven experience in Technical, Quality Assurance, or Compliance within food or fresh produce.
• Experience with customer compliance systems, specification management and direct interaction with M&S or similar UK retailers.
• Proficient in MS Office, Excel, databases, and confident in using customer portals.
• Strong communication, organisation, and stakeholder engagement skills.
• Able to multitask, prioritise, and remain calm under pressure.
• Great attention to detail and a proactive, solution-focused attitude.
• Must have full driving licence and car
• Must have full right to work in the UK

• Internal auditing experience (especially to M&S standards: Select Farm, FSQI, etc.)
• Knowledge of BRCGS, Prophet ERP systems, and labelling requirements.
• Ripening and category-specific experience within fresh produce.
• Factory or packing site experience and involvement with varietal trials.

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