Ecommerce Team Leader

Dovetail Recruitment

  • New Milton, Hampshire
  • £30,000 per year
  • Permanent
  • Full-time
  • 2 months ago
eCommerce Team Leader Job in New MiltonWe are proud to be working with a well-established and thriving client in the New Milton area. They are seeking a driven individual to join the team in a brand-new eCommerce operations role. This is a fantastic opportunity to lead a team of Assistant Team Leaders and Packing Technicians in a fast-paced, dynamic environment. You will play a key role in driving performance, fostering continuous improvement, and working collaboratively across departments to make a tangible impact on our packing operations. If you’re a natural leader who enjoys delivering results, we would like to hear from you.Salary and Benefits:
  • A salary of circa £30,000 per annum plus discretionary bonus and opportunity for overtime
  • Working hours are 07:30-15:15 Monday and 07:30-16:15, Tuesday to Friday
  • 32 days' holiday (inclusive of bank holidays)
  • Cashback on routine healthcare treatments
  • Company pension
  • Enhanced Maternity, Paternity and Adoption Pay
  • Company Sick Pay
  • Employee Assistance Programme
  • Access to discounts on everyday shopping, entertainment and lifestyle
  • Employee discount
  • Cycle to work scheme
  • Refer a friend scheme
  • On-site free parking
Duties and Responsibilities:
  • Lead and support the eCommerce packing team, including training, holiday planning, absence management and performance reviews
  • Lead the team to meet or exceed KPIs, including packing accuracy, labour efficiency, and waste reduction
  • Help lead further development of fulfilment systems to ensure systems meet operation and service requirements
  • Promote and lead a continuous improvement culture by setting performance improvement targets and encouraging change
  • Implement and maintain quality control processes
  • Enforce standard operating procedures (SOPs) to ensure consistency and efficiency
  • Maintain high standards of housekeeping and adherence to 5S principles
  • Lead and encourage cross departmental communication and working well with the Ops Lead to ensure best practice and cross functional teams
  • Foster team development through coaching, feedback and training, ensuring training and skills matrix are correct and in use
  • Celebrate good performance
  • Manage order fulfilment software
  • Manage and interpret internal systems and reports
Minimum Skills and Experience Required:
  • Proven experience in a leadership or operational role, ideally within the manufacturing sector and FMCG sector
  • Experience in eCommerce operations is desirable but not essential
  • Comfortable making decisions quickly and putting them into action
  • Great attention to detail with the ability to spot issues and resolve them effectively
  • Highly organised with the ability to priorities and manage multiple tasks at once
  • Clear communication skills with both colleagues and customers
  • A proactive attitude with enthusiasm for taking initiative and collaborating effectively with the wider team
  • Great personable skills
  • Happy to expand your skills by using new technology and learning new ways of working.
  • Familiar with ERP software, such as SAP is desirable
  • Proficiency with Microsoft packages
This eCommerce Team Leader role would suit candidates who have leadership experience and from a product background.

Dovetail Recruitment