General Manager
- Hounslow, Greater London
- Permanent
- Full-time
- Build and maintain excellent customer relationships to develop a constantly improving service.
- Lead and motivate your team to achieve high performance through coaching, guidance, and support as needed, whilst also developing a strong team culture.
- Responsible for implementing and maintaining the quality management systems and carrying out monthly quality assurance checks.
- To manage the delivery of all services ensuring compliance, budgetary control, and continuous improvement.
- Monitor financial performance and make data-driven decisions.
- Demonstrate ability to lead a high-performing team. Set clear goals and targets for direct reports through the Performance Review process, recognise good performance, and professionally manage poor performance.
- Ensure compliance with company policies and regulations.
- Assess operational efficiencies, create standardised processes and procedures, and implement improvements and changes to drive efficiencies.
- Collaborate with other departments to ensure alignment and success.
- Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customers at Heathrow Airport
- To promote, implement, observe, and comply with all good working practices and to ensure compliance with the Health & Safety and statutory regulations.
- To produce monthly management reports and attend finance review meetings.
- To manage all 3rd party resources working on behalf of ABM on the contract.
- To undertake monthly audits of the site and to follow up urgently on any nonconformance issues.
- To manage all procurement requirements on site.
- To ensure professional and concise day-to-day operational interaction with all clients.
- To attend Client meetings as directed by your line manager.
- Lead the operation through visibility and engagement
- Drive performance through initiatives and projects
- Full P&L accountability.
- Meeting budgetary targets, monitoring financial plans with profit and loss information, strategic planning, setting key objectives.
- The monitoring of expenditure and income against the plan, credit control, and control of all direct costs using efficient methods of operation.
- To ensure that all forecasts are achieved, to secure and implement, when necessary, price adjustments.
- Responsibility for the review of cost-efficient methods of operating and managing margin improvements by means of productivity.
- To be responsible for all wage sheets submitted by site.
- Ensure customer queries are responded to in a timely manner, both orally and in writing, setting work targets for lower management.
- Attending meetings both internally and externally with customers, on a monthly / quarterly basis.
- Briefing, de-briefing and training in line with operational requirements across all service lines.
- To perform any specific investigation as may be required as a senior manager.
- Responsibility for the implementation and maintenance of the quality management systems, carrying out monthly quality assurance checks.
- To ensure that employment records are current and carry out staff appraisals and recommend candidates suitable for future development.
- To ensure staff are employed per the Company’s employment procedures.
- To ensure staff are trained in the duties for which they are employed.
- To ensure that staff are aware of the Company’s Disciplinary and Grievance procedures and that the procedures are adhered to in all disciplinary cases.
- Ensuring the Company’s Health and Safety procedures are practiced by all employees.
- Lead and manage pay negotiations with all Unions.
- You will have had 3+ years of relevant senior management/ supervisory experience within the Aviation sector and be able to show demonstrable success in delivering exemplary customer service.
- You will have 3+ years’ experience of having worked in Aircraft Cabin Cleaning and Security Operations
- You will also be able to show a dynamic, successful track record of transforming a business operation using excellent leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers.
- Presentation, communication, and planning skills and computer skills using Microsoft Office: (Excel, Word, PowerPoint).
- Excellent people management skills – driving accountability and delivering results through teams.
- Excellent Communication skills and Interpersonal skills.
- Experience in driving efficiency savings and business growth.
- Aptitude to receive and deliver training.
- Demonstrable experience in customer relationship management both internal and external.
- Be able to take responsibility and show initiative.
- Well-developed IT skills
- NEBOSH / IOSH trained.
- Flexible approach
- Good Project Management Skills.
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
We are sorry but this recruiter does not accept applications from abroad.