Personal Mortgage Consultant

West Bromwich Building Society

  • West Bromwich, West Midlands
  • £33,483 per year
  • Permanent
  • Full-time
  • 3 days ago
Personal Mortgage ConsultantSalary: £33,483 per annumHours: 35 Hours (0900 - 1700 or 1100 - 1900 Monday - Friday, Saturdays 0930 - 1230)Contract: PermanentLocation: Hybrid (Office: West Bromwich)We're made for each otherAt the West Brom, we know solid futures don't happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we'll do everything we can to help them build the life they want bit by bit. We're all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you'll put the customer at the heart of everything you do and make a positive lifelong impression.What you'll be doing:
  • Providing a service so good that our customers tell their friends and family about us.
  • Be there when our customers need us in a way which suits them whether on the phone or face to face in a branch.
  • Networking with branches, the Customer Contact Centre and representing the West Brom in our local communities.
  • Supporting our existing customers through switching their product, further borrowing or moving their mortgage.
  • Building relationships with customers to find out their needs and providing a solution from our products and services.
  • Making outbound contact to keep our customers updated on their applications.
  • Staying up to date on all our products and services and the wider mortgage market so you're always ready to share your knowledge and support our customers.
  • Striving for a right first-time approach with a high level of accuracy to make things easy for our customers.
What we're looking for:
  • Full CeMAP qualification (CeMAP 1 may be considered for a 'trainee' status)
  • Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
  • An infectious team spirit who's ready to collaborate and share ideas.
  • A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
  • A customer centric person who holds a genuine interest in customers and their needs.
  • Someone who can make conversations with customers easy and communicate information in a way that customers can understand.
  • Empathy, we want you to put yourself in others' shoes. You'll need to listen, understand, and offer support to all our customers.
  • Flexibility, there'll be times when we'll need you to step up to help your team especially during our busy times.
  • A focused individual who can organise and prioritise workload with an emphasis on attention to detail.
  • Previous experience delivering great customer service.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.What's in it for you:
  • We pride ourselves on our development opportunities and always look to promote from within wherever possible,
  • Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
  • 2 paid volunteering days a year,
  • Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6%
  • Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
  • Life assurance provided by the Society at 4 times your salary,
  • Yearly performance related pay scheme and pay review,
  • Private medical insurance that's discounted when your time with us grows, with the option to include family members,
  • Salary Sacrifice Electric/Hybrid Car Scheme,
  • A Perkbox account - giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
  • And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.
Why choose the West Brom?We've been named one of The Sunday Times' Best Places to Work - and we couldn't be prouder. It's a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how you'll feel when you're here because we don't just want you to fit in, we want you to feel like you truly belong. So when you join us, you'll find a place that values your wellbeing, supports your growth and helps you build a career that works for you.We're a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We'll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we're looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.Do it today and click apply!*Please note - We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. 'the West Brom' is a trading name of West Bromwich Building Society.

West Bromwich Building Society