Virtual Branch Manager
- United Kingdom
- Voluntary
- Full-time
As a Virtual Branch Manager, you'll build strong, lasting connections with customers by delivering personalised, high-quality customer service. Working remotely, you'll maximise opportunities with customers while building a strong rapport with local customers and businesses in need of reliable hire solutions.A typical day:
- Independently oversee a number of HSS branches within our partnering builder's merchants, delivering expert assistance to customers for their hire needs while proactively identifying opportunities to upsell and cross-sell products.
- Build and nurture strong customer relationships to ensure repeat business and long-term loyalty.
- Consistently meet and exceed sales targets with a customer first approach.
- Experience of construction products and equipment or a background in a managerial or supervisory role within a similar company.
- A track record of consistently meeting and exceeding performance targets, effectively prioritising tasks, and driving solutions with a customer-focused approach.
- A commitment to continuous development and expanding product knowledge.
- A dedication to providing outstanding customer service.
- Highly adaptable, self-motivated, and resourceful in tackling challenges.
- Exceptional organisational skills, with an ability to balance your workload and respond to service demands efficiently.
- Your birthday each year as annual leave to spend how you want to!
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
- Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
- Wellbeing and Healthcare support- you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
- A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal - you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more