Roving Contracts Manager(Maintenance Services)

• Ensure contractors and service partners are performing to the required standards of service and customer care in line with HFL's own value, culture and expectations. * Ensure the strict application of governance and value for money processes for all works completed. * Ensure the Engineering teams comply with all statutory, client and company policies and procedures relevant to the contract deliverables including all QSHE processes. * Build the client relationship and be a point of escalation for any service performance issues or customer complaints. * Making operational systems judgements and decisions based on good engineering practice and essential service requirements, to ensure continuity of service. * Liaising with the Site based maintenance Staff, Sub-Contractors and other Site based operational departments to ensuring good communications. * Take the lead and ensure that there is a full and sufficient handover from the Commercial Team to Operations covering all aspects. * Full P&L accountability for portfolio of sites. * Attend any identified training required to maintain the existing safe working practices and environment. * To promote and follow up on new business opportunities in line with the company growth plan. * Contribute to and support new business sales and marketing campaigns related to the industry. * Generate income through organic account growth to achieve or exceed agreed financial performance targets. * To build and develop collaborative relationships with colleagues, key customers, contractors and stakeholders. * Ensure best practice processes are in place and effectively followed by teams for all planned, reactive and minor works activities. * Development of performance measurements and monthly reports through our CAFM system. * Day to day management of the Engineering Team including on their daily operational and maintenance duties and responsibilities. * To play an integral part in the Contract Renewal process to identify issues, replace poor performing subcontractors. * To identify any undersold contracts and to address with the Commercial team / Senior Management to agree a solution. * Ensure that the aged debt on a site does become unreasonable overdue for payment. Liaise with Credit Control and identify reasons for late payment, resolve internally with the business support teams or contact the client to discuss/resolve issues to help with payments. * Review all quotations raised by the Extra works team before being submitted to the client. * Develop, retain and attract people and create relevant and appropriate talent reviews and PDRs/EPAs for each that create a high performing culture * Ensure that all new employees undergo a comprehensive and effective onboarding process, and conduct monthly reviews up until their probationary period is completed. * Oversee a team and effectively address any Employee Relations (ER) matters, including but not limited to workplace conduct, absenteeism due to illness, punctuality, performance issues, non-compliance with policies and procedures, and other ER concerns, with appropriate guidance from the HR Manager. * Ensure the team completes any mandatory training

PPM Recruitment