Retail Security Officer

Karl Lagerfeld

  • London
  • Permanent
  • Part-time
  • 2 months ago
ABOUT THE BRANDAt Karl Lagerfeld, we are driven by Karl's mantra: “Embrace the present and invent the future.”Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.We are the only fashion house that carries Karl's name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl's world and iconic attributes.Women's & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we're committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.The Role:We are seeking for a professional, approachable, and reliable Retail Security Officer (Part-time /16h) to join our flagship Regent Street store. This role is integral to both the safety of our store and the delivery of a premium, welcoming environment for every guest.You'll be the first point of contact at the entrance, providing a reassuring presence while also supporting the wider team as needed. \nKey Responsibilities:
  • Security & Safety
-Monitor entrance/exit areas and ensure a visible, confident security presence.-Deter theft, manage suspicious behaviour discreetly, and respond to incidents calmly and professionally.-Conduct regular in-store floor walks and report any safety or security risks.-Liaise with management and external agencies (e.g., police) if incidents arise.-Ensure compliance with health and safety protocols and store security procedures.
  • Customer Experience
-Greet every guest with warmth, professionalism, and attentiveness.-Support wayfinding, provide information about the brand, store layout, and services.-Assist floor staff with crowd control during busy periods and promotional events.-Support queue management and entrance protocols where necessary.
  • Team Collaboration & Support
-Work alongside retail and operations teams to maintain a safe, clean, and welcoming environment.-Support store opening and closing procedures, including physical security checks.-Communicate effectively via radio or other channels with team members.Key Skills & Attributes:
  • Possess a valid SIA Door Supervisor Licence;
  • Maintain a professional attitude that reflects the brand's values;
  • React confidently to de-escalate situations with discretion and calm authority;
  • Friendly and approachable with strong interpersonal and communication skills;
  • Customer-focused mindset with a proactive, can-do attitude;
  • Ability to remain composed under pressure in a fast-paced retail setting.
\nJOIN #TEAMKARLThe collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.IMPORTANT NOTICE REGARDING JOB POSTINGSPlease be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.KARL LAGERFELD will never request any form of payment during the recruitment process.If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at career@karllagerfeld.com

Karl Lagerfeld