
Operations Manager Nights
- Ashby de la Zouch, Leicestershire
- Permanent
- Full-time
- Manage a national team of operators to execute both our fleet Daily Plan and our 4PL daily plan throughout night shifts across 7 days per week.
- Using cutting edge technology capabilities monitor live execution progress across all own fleet and carrier partner resources.
- Ensure proactive management of plan execution non-conformance to ensure successful delivery performance on behalf of our customers. Identify, fix and monitor.
- Ensure all drivers adhere to company policies, traffic regulations, and safety protocols.
- Provide management of all transport-related issues to ensure maintenance issues recorded and actioned in advance of dayshift handover.
- Maintain accurate transport records including delivery logs, vehicle checks, and incident reports.
- Proactively manage driver issues including sickness and non-attendance in order to protect customer service performance.
- Communicate with warehouse and customer service teams to ensure smooth handovers between shifts.
- Carry out route planning as require to address operational execution issues over night to ensure customer service requirements are met.
- Proven experience in road transport operations in UK across planning and execution.
- Clear evidence of people management skills in team environment across a large scale and complex operation.
- Experience in the FMCG sector demonstrating a clear understanding of the importance of achieving customer KPI performance.
- Good understanding of road transport regulations, health & safety standards, and driver compliance.
- Ability to work under pressure with experience of navigating high pressure adapt and overcome situations.
- Experience of working within set cost and revenue targets to manage daily execution needs.
- Excellent communication and interpersonal skills.
- CPC (Certificate of Professional Competence) – an advantage.
- People management training and further vocational qualifications.
- Experience of latest technology including cutting edge TMS, vehicle tracking & in-cab telematics/camera and communication systems.
- First Aid certification or Health & Safety training.