Senior Student Success Tutor (CCCU) - Manchester
- Leeds
- Permanent
- Full-time
- To line manage SST’s in their duties to support student success
- Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in-class support sessions and individual Moodle appointments
- Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
- Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
- Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
- To collaborate with GBS colleagues on workshops, events, career fairs, and other student events, to enhance the student experience
- Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
- Bachelor’s degree
- Proficiency in MS Office applications such as Excel, Word, Outlook Mail. Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team. Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organisational and conflict management skills
- Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters. Maintain working relationships with appropriate boundaries
- Ability to be flexible to work days, evenings and weekends as required.
- Evidence of a professional approach in a student or customer focused service
- Be committed to working as part of a team, be responsive to changing student and business needs
- Evidence of a proactive outlook to work in an agile environment, and work under pressure to meet deadlines
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus