Interim Program Manager, Employee Listening & Insights
- London
- Interim
- Full-time
- Assess the effectiveness of the Employee Listening & Insights Program after its first year, looking at achievement of key project milestones, value and actionability of insights provided to Leaders, and extent of leadership follow-up and action-planning across the organization
- Project management of the listening activity that has already been set-up in the first year of the program. This includes ensuring actions are being implemented following the company-wide engagement survey, and regular reports are being created and shared for the 'always-on' exit and onboarding survey.
- Build on learnings from the first year of the program, evolve and implement a scalable Employee Listening & Insights Program tailored for a highly analytical workforce. Introduce other methods of listening across the organization, e.g. focus groups, pulse surveys and additional experience surveys.
- Act as Product owner for our employee listening platform Culture Amp. Manage the relationship with the provider, become a subject-matter expert on the tool and manage existing and new surveys on the platform.
- Develop a robust analytics framework to interpret employee sentiment and feedback, identify trends and develop and report relevant and actionable insights to inform and influence business planning and change programs.
- In close partnership with Fitch's Business Information teams, develop interactive dashboards and reporting tools that provide timely insights to leaders and stakeholders.
- Spearhead the integration of employee feedback data with other business metrics for a holistic view of organizational health and employee sentiment.
- Drive continuous improvement in feedback mechanisms, embracing innovative methodologies and technologies for data collection and analysis.
- Establish a governance model for the ethical use of employee data, ensuring compliance with data protection regulations and company policies.
- Work closely with HR, Employee Communications and business leaders to ensure that insights inform business and people strategies.
- Identify and develop organizational capabilities by guiding HR Business Partners, Managers and team leaders on best practices for acting on employee feedback in partnership with L&D.
- Ability to tell a story with data, including creating reports with different levels of granularity depending on the audience.
- Proven track record of managing successful feedback, engagement or listening programs.
- Skilled influencer and excellent interpersonal and relationship management skills with the ability to work collaboratively with a diverse range of stakeholders.
- Excellent communication, written and presentation skills with evidence of being able to engage and influence at all levels of the organization.
- Experience with human resource information system (HRIS), survey platforms, and data analysis tools.
- Exceptional project management skills, critical thinking and problem-solving skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Bachelor's degree in human resources, Organizational Development, Organizational Psychology, Market Research or related Social or Behavioral science field.
- A working knowledge of, and demonstrated experience in employee engagement, change management, organizational development would be highly advantageous.
- Knowledge of current trends and best practices in change management, employee engagement and organizational psychology.
- Familiarity with the Financial Services industry.
- Flexibility in working hours to accommodate different time zones may be necessary.
- This role may require occasional travel to various company sites.
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
- Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives