Lounge Services Team Member Host - PART TIME - Humberside Airport
- Kirmington, Lincolnshire
- £12.41 per hour
- Permanent
- Part-time
- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
- Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Managing capacity at peak times to maximise the throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.
- Working as a team to ensure all food and beverage offerings are continually available and well presented.
- Ensure the food self-service and bar areas are presented in a professional and clean manner
- Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
- Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
- Guide guests to food and drink options available including knowledge of dietary and allergen information.
- Replenish stock levels when required.
- Responsible for clearing and cleaning of tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.
- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Loading and unloading of the dishwasher.
- Restocking of cleaned crockery and dishes.
- Maintaining high levels of hygiene in all areas
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.