JOB DESCRIPTIONOrganisation: London Borough of Waltham ForestSalary: Scale 6 £32,925-£34,491Contract Type: Full time - Fixed term 12 MonthsWorking hours per week: 36 hoursApplication Deadline: Sun 05/05/2024Reference:1011About Us:Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.About the role:We aim to ensure excellence and high value through the services we deliver and we are looking for an enthusiastic and highly motivated individual to join the Waste and Recycling Team located within the Neighbourhoods & Environment Directorate. The Neighbourhoods and Environment Directorate ensures the Council's vision for Waltham Forest to become a safer, cleaner and healthier borough is being delivered.As a Recycling Assistant you will contribute to the implementation of recycling and waste minimisation policies and initiatives, provide a professional, proactive, and customer focussed approach towards business administrative and practical tasks within the Operations Team, providing pivotal assistance with the roll out of the new Food Waste service throughout the borough.You must be highly organised and able to prioritise a constantly evolving workload, whilst continuing to deliver to tight deadlines. You need to be adaptable and resilient to change, approach queries and challenges in a dynamic and solution focused way and be able to apply your skills to provide a range of support to colleagues across the organisation. The ideal candidate will be flexible, open to learning a range of different things, and excited to take on new opportunities.We will interview applicants prior to the closing date, so please do not wait until the closing date to apply!Key Responsibilities:To provide a professional, proactive, customer focused approach towards business administrative, practical and customer focused tasks within the Operations Team. In doing so, the Recycling Assistant will contribute to the implementation of recycling and waste minimisation policies and initiatives.Provide support to the Recycling team to increase recycling and waste minimisation activities within the Borough. Provide project support to the Recycling team for recycling schemes and borough reuse projects.Operate performance review mechanisms to monitor the progress and achievement of predetermined objectives.To undertake ordering of equipment and materials Enquiry Handling (including complaints)Meeting & Internal EventsQualifications and Requirements:
Experience of having worked in a fast paced, customer focused environment.
Excellent knowledge and application of IT systems and software packages, including Excel, Outlook, Word and PowerPoint.
Ability to carry out desk-based internet research.
Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.
Confidence working on site (carrying out scoping, resident engagement and monitoring tasks).
Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.
Excellent levels of literacy and numeracy.
Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally
Ability to identify improvements to processes and systems, and to share the recommendations with the wider team.
Terms and conditions:The below terms and conditions apply to this role:Satisfactory employment references;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role.This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.How to Apply:Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Equal Opportunity Employer:Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.For more information on the benefits of working for the Council, please visit .Contact Information:If you have any questions about this vacancy or technical issues when trying to apply for this post, please contact our Recruitment Team via email at .The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.Click here for further information on the .
