IT Support Engineer
Lyst
- London
- Permanent
- Full-time
- User on-boarding and off-boarding
- Re-imaging and configuration of MacOS devices
- Partnering with our Mac leasing and trade-in provider to order any required devices
- Account set ups
- Providing IT introductions
- Liaising with managers and HR throughout this process
- Decommissioning users, hardware and managing the IT off-boarding process
- Administration of our primary IT systems, including:
- Google Workspace
- Slack
- Jira/Confluence
- Zoom
- Administration of various IT-level company systems and distributing account access and managing permission settings for them
- Meeting room AV management including the set up and management of the company All Hands AV
- Providing efficient and high quality software and hardware support to internal users
- Inventory management and restocking
- Maintaining the organization and tidiness of the IT server room
- Managing IT vendor relationships
- Management of our corporate Vodafone account, ordering and distribution of new iOS devices and managing mobile contract upgrades for end users
- Managing all physical assets and ensuring all employees are equipped with the assets required to deliver effectively
- Managing office printers
- Managing our IT insurance process and arranging hardware repairs with Apple Authorized service provider
- Arranging any required Mac upgrades and the trade in of end of line devices
- Experience providing IT support in a MacOS environment and working and resolving issues with Apple hardware
- A fast learner, who is able to use their own initiative to apply new learnings and solve problems
- Enjoys working and providing support independently and taking ownership of the IT function
- Passionate about contributing to a brilliant employee experience and contributing to a strong company culture
- Proactively identifies opportunities to improve our practices and drives forward these improvements
- Strong attention to detail, hard-working and diligent individual
- Discreet and reliable (you will be privy to confidential information in this role and it’s essential that high trust exists)
- Experience of using common IT admin tools, such as Google Workspace
- Good communication skills and able to interact with different stakeholders at all levels
- Adaptable and organized, with the ability to successfully juggle multiple and varied tasks throughout the course of the week
- Skilled at troubleshooting hardware and software issues
- Capable of seeking solutions to a variety of technical problems
- Motivated to expand their knowledge base through training and learning on the fly
- Some experience managing vendor relationships
- Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.
- Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
- Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
- Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
- Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..
- Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
- Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
- Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
- Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
- Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
- Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.