Senior Customer Success Manager
- Greater London
- £55,000 per year
- Permanent
- Full-time
Location: London (Hybrid)
Type: PermanentThe CompanyOur Client is a rapidly growing SaaS business delivering cutting-edge data automation and AI solutions. They empower enterprise and mid-market businesses to simplify complex data challenges and unlock actionable insights at scale. Backed by top-tier investors, they're building a category-defining platform and scaling quickly.The RoleAs a Senior Customer Success Manager, you'll act as a trusted advisor to a portfolio of strategic customers-ensuring seamless onboarding, long-term adoption, and commercial growth opportunities. This is a high-impact role for someone passionate about helping customers get tangible results from technology.You'll:
- Lead post-sale onboarding and deliver value-driven outcomes for enterprise and mid-market clients.
- Build strong relationships with key decision-makers, identifying opportunities for growth and expansion.
- Collaborate cross-functionally with Product, Engineering, and Professional Services teams to deliver customer outcomes.
- Own renewals and negotiate contracts, with support from leadership.
- Champion the customer internally, influencing product roadmap and service delivery.
- 3+ years in Customer Success or Account Management in a B2B SaaS business.
- Strong understanding of data platforms, analytics tools, and ETL processes.
- Commercially savvy, with experience in renewals and contract negotiation.
- Excellent communicator with the ability to engage both technical and non-technical audiences.
- Proactive, collaborative, and highly organised, with a passion for solving customer challenges.
- Bonus: Background in consultancy, technical onboarding, or working in a high-growth scale-up.
- Competitive salary with quarterly bonus.
- Equity options to share in the company's growth.
- Hybrid working (London office).
- Generous holiday allowance plus annual work-from-anywhere option.
- Annual team trips abroad, team socials, and regular company events.
- Strong parental package, weekly lunch club, snacks, and a supportive team culture.
- Join a fast-growing, VC-backed SaaS scale-up at the forefront of AI and data automation.
- Work closely with leadership and product teams, shaping the customer experience.
- Enjoy autonomy, career growth, and the chance to make an immediate impact.