IT Support Technician Apprentice – Westcliff-on-Sea, Southend-on-Sea

• Assisting in the development, support, maintenance and security of all ICT systems within the school.
• Assisting in the installation, configuration and testing of hardware and software.
• Providing technical advice and assistance in the classroom to support pupils, and teaching in a learning environment.
• Upskill and share relevant ICT knowledge with other members of the ICT team.
• To operate as first-line support for staff throughout the school.
• To maintain the computer networks logging action taken and in particular:
• To maintain, upgrade, and repair a wide range of PCs and peripherals and to install applications correctly.
• To identify problems with the network and to resolve those swiftly and efficiently.
• To install hardware and to ensure peripherals work with computers
• To advise on the compatibility of hardware, applications, and operating systems.
• To identify and resolve PC, peripheral and application errors.
• To install and set basic configuration options for equipment such as switches and access points.
• To install and maintain standard network cabling and to perform basic diagnostic and recovery routines on network equipment.

• Ensure that computers are functional in each ICT room.
• Clean projector filters in accordance with a planned schedule.
• Undertake a visual check of rooms and facilities.
• Replenish consumables around the school (toner etc.).
• Maintain the room booking system relating to ICT facilities.
• Act as a point of contact for staff and pupils concerning ICT as required and provide telephone, email, and desktop support to pupils and staff.
• To control, maintain, install and set up when required, ICT and audio-visual equipment held within the school, including digital projectors.
• To maintain an up-to-date knowledge of the School’s ICT network, connections, and components.
• Occasionally to provide ICT Support for School events (including evening events), for example, parent evenings.
• To provide support for the Reprographics Department as requested by the headmaster.
• To undertake, from time to time, such other duties as may reasonably be requested by the Director of Technology or the Headmaster.

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths

• Provide exceptional IT support during difficult and busy schedules. WHSB is a fast-paced working environment, having the ability to adapt to demanding and new situations will ensure the individual is successful in their role as an IT Technician.
• Discuss and explain technical issues to non-technical staff members.
• Problem solves, analyse issues, make informed judgements, and take appropriate action.
• Demonstrate a proactive willingness to learn and adapt to new technologies.
• Strong communication skills.
• Outgoing and confident manner.
• Time management skills.

• Good analytical & trouble shooting skills.
• Well organised and able to cope with multiple tasks and priorities.
• Good level of interpersonal skills, polite, tactful and friendly.
• Patient, resilient and calm under pressure.
• Confidence.

• Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

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Estio Technology Recruitment