Night Receptionist
- Lancaster
- £12.80 per hour
- Permanent
- Full-time
- Check in late arrivals and ensure a flawless experience for our guests
- Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
- Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times
- Provide world-class customer service throughout the guests' stay, going above and beyond to exceed their expectations
- Perform night audit procedures and handle cash payments and float, strictly adhering to company standards
- Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
- Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
- Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
- Proficiency in computer skills, including knowledge of relevant software applications
- Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.
- Participation in our resort privilege program, granting you access to exclusive employee discounts across Europe
- Opportunity to earn referral bonuses through our referral program
- Generous holiday entitlement, allowing you to recharge and spend quality time with loved ones
- Access to our Employee Assistance Program (EAP), providing confidential support and guidance
- Free parking, ensuring convenience and ease during your workday
- Utilisation of our modern leisure facilities, promoting a healthy work-life balance
- Uniform provided, ensuring a professional and polished appearance
- Phenomenal training opportunities, enabling continuous personal and professional development
- Perks at Work Membership, granting access to discounts on various products and services