Customer Service Advisor

Michael Page

  • Kingston upon Thames
  • £28,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
The Customer Care Executive will play a pivotal role in ensuring customer satisfaction by addressing inquiries and maintaining high-quality standards. This permanent role is based in Kingston upon Thames within the FMCG industry, offering an engaging opportunity for individuals passionate about customer service and quality assurance.
  • Respond promptly and professionally to customer inquiries via email and phone.
  • Investigate and resolve customer complaints while adhering to company policies.
  • Monitor and assess product quality, ensuring compliance with internal standards.
  • Maintain accurate records of customer interactions and quality checks.
  • Collaborate with internal teams to identify and implement process improvements.
  • Prepare reports on customer feedback and quality performance for management review.
  • Assist in developing and updating customer service and quality procedures.
  • Support the training of team members on quality and customer care best practices.
Immediate startLooking to break into customer service?
  • Strong communication and problem-solving skills.
  • Attention to detail and the ability to manage multiple tasks effectively.
  • Proficiency in using customer relationship management (CRM) software.
  • A proactive attitude towards identifying and implementing improvements.
This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.
  • A permanent role with opportunities for professional growth.
  • A supportive and collaborative company culture.
  • An office location in Kingston upon Thames with convenient transport links.

Michael Page