Field Care Supervisor
- London
- £30,000 per year
- Permanent
- Full-time
- Meeting service in their own homes as the initial point of contact and fully assessing people’s care needs and individual requirements.
- Completing thorough care assessments and compiling a detailed person-centred care plan to support customers to achieve their desired goals and outcomes, using our real time electronic care planning system.
- Reviewing care plans regularly and updating when there is an identified change in need.
- Assessing risks and compiling risk management plans.
- Follow up on any reported changes to customer’s condition or care needs, including making referrals to appropriate health care professionals.
- ·Work in partnership with customers, their families, carers, advocates and other health and social care professionals to ensure individual and personalised care.
- Work collaboratively with our officed based Care Coordinators to support the planning of realistic care worker rotas, matching needs, skills and personalities.
- Conducting supervisions, spot checks, observations of care and coaching to care workers in the community.
- Shadow new care workers in the community to ensure confidence and competence.
- Provide support and advice to care workers, including in emergencies or if there is a reported challenge.
- Promote safe working practices by following company policies and procedures.
- Promote understanding of legislative and regulatory requirements.
- Report as necessary on any accident/incident or safeguarding concerns raised.
- To work on the on-call rota along with the rest of the team (Paid in addition to salary)
- Previous experience as a Field Care Supervisor within a Homecare setting.
- Understanding of CQC regulations and requirements.
- Excellent communication and written skills.
- Strong IT skills.
- Level 3 (or equivalent) qualification in Health and Social Care, or a Level 2, with desire for progression to Level 3.
- A Team player - able to support the care worker team and show genuine understanding and empathy to lone workers.
- Understanding of the Care Quality Commission (CQC) regulations and requirements.
- Passionate about uncompromised delivery of high-quality care
- Be flexible to the needs of the business as required and be involved in the delivery of care where there are staff shortages.
- A warm and caring team player with a real passion for working as part of the team to ensure delivery of high-quality care.
- Willingness to learn, attend further training programmes, such as train the trainer courses, to support you and to support our care workers in the community.
- 28 Days holiday including bank holidays
- £325 per week when supporting on-call
- 45p per mile mileage reimbursement
- Free on-site parking*
- A Business Parking Permit, allowing you to park more easily in the community
- Up to 50% enhancement to pay on bank holidays*
- DBS certificate paid by Excelcare*
- Contributory pension scheme
- Annual salary review
- Refer a Friend Scheme rewarding up to £500 for every person you refer*
- Comprehensive induction programme
- Funded qualifications via the apprenticeship programme (where required)
- Employee of the month scheme- £100 for outstanding contribution
- Free learning and development, with opportunities for progression