Patient Booker
- Stoke-on-Trent
- £12.40-12.60 per hour
- Temporary
- Full-time
- Pay: £12.40 and £12.60 per hour.
- Full-Time Opportunity: Monday-Friday 9:00AM-5:00PM.
- Checking referrals made from either other acute service teams or GPs for patient suitability to be seen within clinical units
- Contacting suitable patients to offer appointments in line with trust/health board policy and recording outcome of booking contacts on systems. Ensuring that patients receive and understand all required information and medications in advance of their appointments and escalating clinical queries to a member of the nursing team
- Ensuring that all contact received and made with patient is logged and administered in line with required process
- Preparation of patient notes and historical health information in readiness for appointments to be conducted. This may at times be required with short notice
- Accurate and timely reporting of the outcomes of appointments to ensure that where required, follow up clinical activities are scheduled and to facilitate the billing of services
- Provide support to clinical function in audit activities which may include checking historic patient outcome data or assisting in the stock piling/ordering of equipment and medical consumables
- Previous experience in patient appointment booking or similar, ideally within the health care sector
- Attention to detail- Ability to update and maintain various records and to accurately input appointment details.
- Computer literate, use of multiple systems. Training provided.
- Excellent communication skills. Ability to correspond verbally and in writing.
- The successful candidate will be required to undergo a DBS check
- Annual leave entitlement
- Perks at work - discount vouchers and points to spend
- Support program with 24/7 helpline
- Eye care vouchers
- Competitive pension scheme