Dealer Technical Support Manager

Copeland Select

  • England
  • Contract
  • Full-time
  • 14 days ago
  • Apply easily
Do you have experience in vehicle diagnostics – including EVs? Are you available to take on a 6-month contract – starting immediately?A manufacturer of passenger cars is looking for Dealer Technical Support Manager for a 6-month fixed contract - to start as soon as possible. The role is hybrid with 1-2 days a week in the office (in Southern England) and the rest in the field visiting dealers across the UK.You'll be tasked with providing technical support to their UK dealer network including handling any customer escalations. This role would suit someone with vehicle diagnostic experience including knowledge of EV vehicle diagnostics, combined with excellent communication and problem solving skills. You'll need to be qualified to at least Level 3 City & Guilds (or equivalent) and be able to take on a 6-month fixed term contract starting immediately.Key Responsibilities
  • Providing field-based technical support to dealers across the UK
  • Supporting the in-house technical team with dealer enquiries
  • Managing customer escalations
  • Auditing minimum standards
  • Implementing training plans and compliance
  • Warranty, training, arbitration and audit
  • Liaising with dealer service departments
  • Diagnostics where dealer needs assistance
  • IT Systems support
  • Supporting the aftersales team
About You
  • Experience in vehicle diagnostics (including EVs) within the last 3 years
  • A track record of improving performance and efficiency in an aftersales environment
  • Minimum of Level 3 City & Guilds Motor Vehicle qualification (or equivalent)
  • Excellent communication and problem solving skills
  • Professional appearance and a highly customer focused approach
  • Good IT skills including MS Office
  • Driving licence and ability to travel regularly across the UK
  • Able to take on a 6-month fixed term contract - starting immediately
Copeland Automotive Recruitment are committed to helping our clients build diverse and inclusive workplaces where everyone feels valued and can contribute their unique perspectives. We encourage applications from individuals of all backgrounds, including race, ethnicity, gender, age, disability, sexual orientation, and religious beliefs.Contact
  • Copeland Select Ltd
29 Main Road
Didcot
OX11 9LR
UKUseful LinksOver 24 years recruiting for the automotive industryCopeland Automotive Recruitment, run by Julia Pennington, are experts in recuiting B2B sales and marketing roles for the UK automotive industry.We work right across the UK with some of the most well-known and inspiring automotive businesses. We like to build long lasting relationships with both our clients and candidates and have established a comprehensive database of automotive talent.

Copeland Select