Saturday Customer Service Assistant - Ampthill Library
- Ampthill, Bedfordshire
- Permanent
- Full-time
Salary: £24,796 - £25,185 per annum pro rata (£12.86 - £13.06 per hour)
Hours: 4 hours weeklyLocation: Ampthill LibraryContract Type: Fixed - Permanent
Closing Date: 11th September 2025
Interview Date: 23rd & 24th September 2025 - this will be an in person interview.About the roleAmpthill Library is more than a place where you can find books, it is also a valuable resource for the community. Our libraries are warm/cool spaces, we tackle loneliness and isolation, we provide IT resources to our customers as well as activities for adults and children ranging from Rhymetimes, Craft Club and Crafts and colouring.We are a welcoming and safe place for all, and we're here to support and connect our community.We are looking for an enthusiastic Saturday Customer Service Assistant who can provide an excellent level of service. You should be professional, open minded and able to interact effectively with a wide range of people. Your day-to-day duties will include: assisting customers to use our self-service terminals and other technology within the library, finding books and information for our customers, actively taking part and supporting activities for both children and adults, and dealing with library stock by moving and handling large numbers of books and other materials. You should be passionate about libraries and actively promote and encourage the use of them, have good time management skills and have a strong work ethic.Our Customer Service teams deliver a vibrant, high-quality, relevant and sustainable library service by contributing to Library Strategy priorities, you can read more about this , which include engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service. By joining us you are joining a forward-thinking library service that's evolving to meet the needs of our modern communities.To work in our Libraries, you will need:
- Excellent customer service skills and experience of working with the public in front-line customer service
- Good IT skills (GNVQ level 2 or equivalent). You will assist our customers to use self-service terminals as well as using computers, tablets, printing services and promoting Library Apps
- An interest in books, reading and information. Experience of working in a Library isn't essential but is desirable as is a good knowledge of current book trends.
- Great communication skills, and an ability to communicate clearly and confidently
- Fluency in the English language (this role is covered by the The Code of Practice (English Language Requirements for Public Sector Workers) Regulations 2016)
- A passion to create a friendly and welcoming environment for our customers.
- The ability to travel to and work flexibly at any of our 12 libraries if required for which a driving license and access to a car is desirable.