Account Manager
- Eastbourne, East Sussex
- Permanent
- Full-time
- Serve as the main point of contact for all client account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas by demonstration of software services to upsell to clients
- Prepare reports on account status.
- Collaborate with sales team to identify and grow opportunities
- Manage existing contract renewals.
- Assist with challenging client requests or issue escalations as needed
- Proven work experience as an Account Manager or similar
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation.
- Solid experience with CRM software and MS Office.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects while maintaining attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Competitive salary
- Convenient town centre office with excellent access to train links
- Active and inclusive social committee
- On-site games room stocked with complimentary snacks and drinks
- Relaxed, casual dress code
- Supportive and welcoming team environment
- Bright, modern, and open-plan workspaces