Security Response Centre Controller

MatchUp

  • Camberley, Surrey
  • £13.75 per hour
  • Permanent
  • Full-time
  • 29 days ago
Our client is currently recruiting for a Security Response Centre Controller to join their growing team.Job description:Based in their high-tech Response Centre in Camberley, you’ll be the first point of contact during critical security events, responding to CCTV alerts, fire/intruder alarms, and emergencies. You’ll coordinate resources on the ground, manage incidents in real time, and make fast, confident decisions that keep people and places safe.Key responsibilities
  • Monitoring live CCTV feeds across prestigious client sites
  • Responding to alarm activations and assessing threats
  • Logging and reporting incidents accurately
  • Coordinating mobile patrols, K9 teams, and emergency services
  • Scheduling resources for static sites
  • Communicating clearly with clients, team members, and authorities
  • Staying cool under pressure - and keeping others calm too
About the ideal candidate
  • SIA Front-Line License – Essential (CCTV Preferred)
  • Previous experience in a Control room, Response Centre, or ARC – 1 year required
  • An eye for detail and the ability to follow strict protocols
  • Excellent communication and decision-making skills
  • Confidence with computer systems and the ability to learn new tech
  • A team player with integrity, flexibility, and professionalism
  • Reliability and punctuality as standard
Job Type
  • Full time
  • Shift pattern - 3 days, 3 nights, 3 off - 12 hour shifts
  • Work location - in person
Benefits
  • 28 Days Holiday (inclusive of bank holidays)
  • Employee of the Quarter Awards
  • Onsite Physio & Wellbeing Support
  • Employee Assistance Programme
  • Company pension
  • Free onsite parking
  • Uniform & full training provided
  • £13.75 per hour

MatchUp